Jessica Bravo
Homestead,FL
Summary
Adept at leading nursing teams to excellence, my tenure at RIVIERA HEALTH RESORT showcases my ability to enhance patient care through effective staff management and empathetic patient advocacy. Leveraging skills in clinical management and compassionate communication, I've significantly improved service delivery, evidenced by a 20% increase in patient satisfaction scores. My approach combines strong clinical judgment with a commitment to fostering professional growth among staff. Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.
Overview
14
14
years of professional experience
Work History
Registered Nurse Supervisor
RIVIERA HEALTH RESORT
11.2021 - Current
- Developed strong rapport with patients and families, providing emotional support during challenging situations.
- Addressed patient concerns promptly by investigating issues thoroughly and collaborating with appropriate personnel to resolve problems efficiently.
- Served as a liaison between administration, medical staff, and nursing team for seamless communication and coordination of care efforts.
- Managed staffing schedules, ensuring adequate coverage for all shifts while minimizing overtime costs.
- Mentored junior nurses in clinical decision-making skills, fostering their professional growth and development.
- Advocated for patient needs within the healthcare organization, working closely with multidisciplinary teams to optimize resource allocation and service delivery.
- Evaluated clinical competency of nursing staff through direct observation, feedback sessions, and periodic skills assessments.
- Enhanced staff performance through regular coaching, training, and performance evaluations.
- Facilitated open communication among team members by conducting regular staff meetings and encouraging feedback from all levels of personnel.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Enhanced overall staff morale by recognizing individual achievements and fostering a collaborative, supportive work environment.
- Provided direct patient care, stabilized patients, and determined next course of action.
Patient Processing Associate
US Medical Supply
11.2018 - 04.2019
- Identified and resolved process issues to drive optimal workflow and business growth.
- Developed standard operating procedures and document workflows to drive current and future processes.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Demonstrated strong attention to detail, catching discrepancies before they impacted overall operations or customer satisfaction.
- Contributed significantly to the achievement of departmental goals through consistent delivery of high-quality results under tight deadlines.
- Maintained excellent professional relationships with colleagues, fostering a positive work environment conducive to collaboration and problem-solving.
Senior Patient Care Technichian
At Home Care Miami LLC
11.2015 - 07.2018
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced stress for patients and families through effective communication and empathetic support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Case Manager
Loyal Source Government Services, LLC
10.2016 - 03.2017
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
Clinical Rotation Manager
Dade Medical College
10.2010 - 10.2015
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Education
Master of Science - Family Nurse Practitioner
ST. Thomas University
Miami Gardens, FL09.2025
Bachelor of Science - Nursing
Nexus University
Dania Beach, FL04.2023
Associate of Science - Nursing
Dade Medical College
Homestead, FL07.2016
Associate of Science - Nursing
Azure College
Miami Gardens, FL07.2016
Bachelor of Science - Criminal Justice
American InterContinental University
Schaumburg, IL06.2011
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FL08.2009
Skills
- Customer Service
- Nursing staff management
- Planning and scheduling
- Decision-Making
- Patient Assessments
- Medication Administration
- Coaching and Mentoring
- Conflict Resolution
- Quality Improvement
- Emergency Response
- Medication Management
- Chart Audits
- Team Collaboration and Motivation
- Patient Chart Review
- Nursing Student Precepting
- Home Care Visits
- Protocols and Procedures
- Patient education and counseling
- Medication and IV administration
- Compassion and Empathy
- Strong Clinical Judgment
- Infection control measures
- Patient and family advocacy
- Patient Monitoring
- Wound Care
- Physical assessments
- Patient care planning
- Intravenous therapy
- Emotional awareness
- Taking vitals
- ADL Assistance
- Proper catheter insertion/removal
- Intake and discharge
- Patient Evaluation
- Staff Scheduling
- Database Management
Timeline
Registered Nurse Supervisor
RIVIERA HEALTH RESORT
11.2021 - Current
Patient Processing Associate
US Medical Supply
11.2018 - 04.2019
Case Manager
Loyal Source Government Services, LLC
10.2016 - 03.2017
Senior Patient Care Technichian
At Home Care Miami LLC
11.2015 - 07.2018
Clinical Rotation Manager
Dade Medical College
10.2010 - 10.2015
Master of Science - Family Nurse Practitioner
ST. Thomas University
Bachelor of Science - Nursing
Nexus University
Associate of Science - Nursing
Dade Medical College
Associate of Science - Nursing
Azure College
Bachelor of Science - Criminal Justice
American InterContinental University
Associate of Arts - Criminal Justice
Miami Dade College