JESSICA BRIMFIELD
York
Summary
2000-2004-Expert air traffic controller at USAF's most complex VFR control tower and airfield environment. Reliable performer! Selected 412 OSS Air Traffic Controller of the Quarter twice in 2001. Masterfully controlled 3 airports, 13 dry lake bed runways and 8 traffic patterns, 47,000 annual ops. Commended for leadership under severe pressure and superior critical thinking skills. Skilled in situational awareness and professionalism, adept at driving safety and service quality. Dynamic leader with a proven track record at Clear Focus Eye Care, enhancing operational efficiency and patient satisfaction. Expert in problem-solving and maintaining composure under pressure. Demonstrated excellence in fostering team collaboration and implementing innovative solutions, significantly improving practice workflows.
Overview
26
26
years of professional experience
Work History
Practice Manager
Clear Focus Eye Care
03.2019 - Current
- Addresses patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Manages daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Evaluate practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
Lead Optician
Wheatlyn Eye Care
07.2017 - 03.2019
- Streamlined the process for eyewear selection, ensuring a smooth and efficient experience for clients.
- Maintained a clean and organized work environment while adhering to all safety protocols related to handling optical equipment.
- Increased sales of premium lenses by educating customers on the benefits and features of advanced lens technology.
Managing Optician
USA Optical
10.2005 - 07.2017
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Managed vendor relations to source high-quality products at competitive prices while maintaining strong partnerships with suppliers.
- Provided exceptional customer service, resolving issues promptly and maintaining long-term client relationships.
Air Traffic Control Specialist
United States Air Force
03.1999 - 07.2004
- Enhanced air traffic efficiency by effectively managing and coordinating aircraft movements.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Maintained up-to-date knowledge on aviation regulations, policies, and procedures to ensure compliance with federal guidelines.
- Ensured the prompt resolution of airspace conflicts by employing effective problem-solving and decision-making skills in high-pressure situations.
- Maintained a strong safety record through diligent attention to detail, adherence to procedures, and effective communication with fellow controllers and pilots.
- Coordinated emergency response efforts during incidents involving aircraft or airport facilities, ensuring effective communication between all relevant parties.
- Assisted in the development of new controllers through mentorship and on-the-job training.
- Managed a diverse range of aircraft types, from small general aviation planes, fighter jets, bombers, UAV's, experimental and Helicopters, demonstrating versatility in controlling various flight scenarios.
Education
High School Diploma -
Dallastown Area High School
Dallastown, PA06-1998
Skills
- Situational Awareness
- Composure under high pressure
- Problem-Solving
- Multitasking Abilities
- Reliability
- Attention to Detail
- Safety awareness
- Professionalism
Timeline
Practice Manager
Clear Focus Eye Care
03.2019 - Current
Lead Optician
Wheatlyn Eye Care
07.2017 - 03.2019
Managing Optician
USA Optical
10.2005 - 07.2017
Air Traffic Control Specialist
United States Air Force
03.1999 - 07.2004
High School Diploma -
Dallastown Area High School
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