Jessica Brodmerkel
Greensboro,NC
Summary
Versatile professional with extensive experience leading healthcare teams and overseeing clinical operations. Proficient in developing and implementing strategic initiatives to improve patient care, operational efficiency, and team performance. Skilled in regulatory compliance, quality assurance, risk management, medical office, and direct patient care skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Data & Project Specialist
Eagle Physicians & Associates
Greensboro, NC
01.2025 - Current
- Identified project needs by reviewing project objectives and schedules.
- Performed research into industry trends in order to develop innovative solutions for improving processes within the organization.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Conferred with project personnel to identify and resolve problems.
- Prepared detailed reports summarizing results of projects which included key findings and recommendations.
PM&R Certified Medical Assistant
Southeastern Orthopaedic Specialists
Greensboro, NC
03.2022 - 01.2024
- Developed and implemented departmental policies and procedures.
- Provided training and guidance to new employees on policies and procedures.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Filed insurance claims forms in accordance with applicable regulations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintained a safe working environment for all medical personnel by adhering to safety guidelines.
- Responded promptly to inquiries from patients, family members or other physicians and clinicians.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Facilitated communication among internal teams and external vendors to develop a cohesive strategy.
- Prepped and assisted with for multi-level injections (lumbar spine, RF ablations, and US guided joint injections).
- Completed and maintained paperwork for worker's compensation claims, insurance approval for procedures and medical devices.
Certified Medical Assistant
LeBauer Health Care
Summerfield, North Carolina
01.2013 - 11.2021
- Managed the care and reduced gaps in care for over 3,000 patients.
- Assisted physicians with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Database Administrator for Cologuard, Prolia, Genesight, Covermymeds, and North Carolina Immunization Records (NCIR).
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintain practice's quality assurance and control program, which ensures compliance with JCAHO, HIPAA, CLIA, and OSHA regulations.
- Implemented Quality Health Metrics Program
- Improved patient satisfaction scores (consistently 95% or better in the entire Cone Health Medical Group).
- Created a standardized training program for all new hires within our office.
- React calmly and effectively in emergency situations.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Resolved conflicts between staff members or between staff members and patients.
- Participated in community outreach programs aimed at promoting public awareness about healthcare services offered by the organization.
Program Assistant/Database Manager
Forsyth Technical Community College
Winston-Salem, NC
01.2010 - 01.2013
- Controlled the schedule, lesson plans, grading reports, and travel plans for the program coordinator of the Nanotechnology.
- Conducted research on potential funding sources for current and future programs in the biotechnology program which helped in procuring a $15 million grant from the US Labor department.
- Organized special events such as conferences, workshops, training sessions. for program participants with the Biotechnology program (e.g., meeting minutes, keeping track of contributors, ensured all 500 participants had technology/material needed for presentations).
- Developed and maintained working relationships with Contributors and Lecturers for monthly Biotechnology SciTech Lectures at Forsyth Tech.
- Coordinated logistics related to travel arrangements for staff members attending conferences or trainings related to their respective programs.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
Database Manager
AV-8b Program, LTM, INC
Havelock, NC
01.2007 - 01.2008
- Supervised the 2nd Military Air Wing (MAW), VMA-231, AV-8b Harrier Blade database
- Analyzed data and validated findings for blade replacement based on military specifications, requiring independent judgement and decision making
- Coordinated blade replacement with training and deployment schedules
- Proofread maintenance logs to ensure quality control within NTSB and FAA regulations
- Effectively communicated research findings with MAW Chain of Command to ensure the safety of a squadron of Marines who operated the aircraft.
Military Police
US Army
Fort Benning, GA
01.2002 - 01.2005
- Enforced laws and regulations on the installation in accordance with applicable state, federal and UCMJ statutes.
- Assisted in Launching a new 911 control database while on active duty at Fort Benning.
- Squad Leader responsible for 20 troops and their families.
- Mentored lower enlisted in Board Certifications for Promotions.
- Maintained company promotions, training, leave, and discharge records for over 200 soldiers.
- Provided physical security for personnel, property, equipment, documents, and sensitive materials.
- Conducted investigations of criminal activities, wrote reports, collected evidence, interviewed witnesses and suspects, and made arrests when necessary.
- Performed traffic control duties such as directing vehicular traffic at intersections or entrances and exits to installations.
- Inspected vehicles entering and leaving the installation for contraband or weapons.
- Responded to emergency calls involving accidents or other incidents requiring medical attention.
- Assisted local law enforcement agencies during off-post operations as needed.
- Maintained accountability of government-issued weapons and equipment issued to unit personnel.
- Attended court hearings related to cases under investigation or arrest made by MP personnel.
- Participated in community outreach programs designed to increase public awareness about safety issues within the military community.
- Provided escorts for dignitaries visiting the installation or transporting classified material off post.
- Led military teams in diverse training simulations to prepare teams for combat and emergency situations.
- Provided fast and accurate emergency response to injured teammates, providing first aid, and Buddy Care.
- Diffused hostile situations with effective negotiation techniques.
- Administered first aid and emergency medical treatment to injured persons until medical personnel arrived.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
Education
Associate of Arts -
Forsyth Technical Community College
12.2018
Associate of Applied Science -
Forsyth Technical Community College
05.2013
Bachelor of Arts - Nonprofit Management
University of North Carolina at Pembroke
Pembroke, NCSkills
- Medical record keeping/database administration
- Clinical Quality Improvement
- Patient Health Education
- HIPAA
- Customer Engagement
- Business Development
- Preventive medicine
- Insurance Billing
- Strategic Planning
- Patient Relations
- Staff Development/Management
- Conflict Management
- Organizational Skills
- Report Preparation
- Scheduling Coordination
- EPIC
- Information Security
- Workflow Optimization
- Microsoft Office Suite
- Multi-line telephone system operation
Certification
- CMA (AAMA)
- North Carolina Immunization Records (NCIR)
- SPICE Training
- OSHA Certification
- BLS/CPR/AED – Recertified September 2019
Education and Training
true
Organizations
- Disabled American Veteran Member
- Former Phi Theta Kappa Member
- Forsyth Tech Veteran’s Administration Member
Timeline
Data & Project Specialist
Eagle Physicians & Associates
01.2025 - Current
PM&R Certified Medical Assistant
Southeastern Orthopaedic Specialists
03.2022 - 01.2024
Certified Medical Assistant
LeBauer Health Care
01.2013 - 11.2021
Program Assistant/Database Manager
Forsyth Technical Community College
01.2010 - 01.2013
Database Manager
AV-8b Program, LTM, INC
01.2007 - 01.2008
Military Police
US Army
01.2002 - 01.2005
Associate of Arts -
Forsyth Technical Community College
Associate of Applied Science -
Forsyth Technical Community College
Bachelor of Arts - Nonprofit Management
University of North Carolina at Pembroke