Jessica Brooks
Medford,NY
Summary
Dynamic kitchen design professional with a proven track record at Lowe's Home Improvement, excelling in millwork design and order management. Leveraging strong leadership skills and attention to detail, I consistently deliver innovative solutions that enhance customer satisfaction and drive project success. Committed to staying ahead of industry trends for optimal results.
Overview
11
11
years of professional experience
Work History
Kitchen Design
Lowes Home Improvment
Riverhead, NY
03.2025 - Current
- Assisted clients in selecting materials, finishes, and appliances for cohesive kitchen design projects.
- Attended industry conferences and trade shows to stay informed on the latest trends in modular kitchen design and technology.
- Stayed abreast of industry developments by attending trade shows, seminars, and networking events in order to offer clients the latest innovations in kitchen design.
- Collaborated with contractors and designers to ensure seamless integration of cabinetry into overall kitchen design.
- Educated clients on current trends in kitchen design as well as best practices for maintenance and care of various surfacesmaterials.
- Continuously researched emerging trends in kitchen design to stay current on industry advancements and best practices.
- Consulted with clients to define program development and instructional design needs.
Millwork Sales Specialist
Lowes Home Improvment
Riverhead, NY
03.2023 - 03.2025
- Assisted customers in selecting millwork products tailored to project specifications and preferences.
- Developed product knowledge through continuous training on millwork offerings and industry trends.
- Provided accurate quotes and estimates for custom millwork projects, ensuring clarity for clients.
- Collaborated with contractors to coordinate delivery schedules and optimize project timelines.
- Mentored new team members on product features, sales techniques, and customer service best practices.
- Stayed current on industry trends and new product offerings, enabling informed discussions with clients about innovative solutions for their projects.
- Expanded product offerings within the showroom by researching new vendors, negotiating favorable terms, and showcasing their products for increased variety and customer appeal.
- Efficiently managed multiple projects simultaneously, ensuring all timelines were met without compromising quality or customer satisfaction levels.
Front End Supervisor
Lowes Home Improvment
Medford, NY
02.2021 - 03.2023
- Oversaw daily front-end operations, ensuring efficient customer service and staff performance.
- Trained and mentored new team members on company policies and procedures.
- Managed cash register operations, maintaining accuracy in transactions and balancing drawers.
- Implemented process improvements that enhanced checkout efficiency and reduced wait times.
- Resolved customer inquiries and complaints with a focus on satisfaction and retention.
- Coordinated staffing schedules to optimize coverage during peak shopping hours.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Customer Service Associate
Lowes Home Improvment
Medford, NY
09.2015 - 02.2021
- Resolved customer inquiries and complaints effectively, enhancing customer satisfaction and loyalty.
- Assisted customers in product selection, providing expert knowledge on home improvement solutions.
- Processed transactions accurately using point-of-sale systems, maintaining efficient cash handling procedures.
- Collaborated with team members to streamline store operations and improve service delivery efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
High School Diploma -
Patchogue Medford High School
Medford, NY06.1998
Skills
Installed Sales
Kitchen Design
Millwork Design
Order Management
Order Processing
Strong Leadership Skills
Attention to Detail
Accomplishments
Top 100 Sales in Company, 2025, 2026
Timeline
Kitchen Design
Lowes Home Improvment
03.2025 - Current
Millwork Sales Specialist
Lowes Home Improvment
03.2023 - 03.2025
Front End Supervisor
Lowes Home Improvment
02.2021 - 03.2023
Customer Service Associate
Lowes Home Improvment
09.2015 - 02.2021
High School Diploma -
Patchogue Medford High School