Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jessica Brown

Charlotte,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Charter Communications
Charlotte, North Carolina
01.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Teller

Brinks
Charlotte, North Carolina
01.2020 - 10.2021
  • Counted, verified and handled bank deposits and armored car transactions.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Cashier

Rite Aid
Charlotte, North Carolina
10.2019 - 03.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Education

Medical Assistance Certification - Medical Assistant

Micropower Career Institute, Manhattan
New York, NY
02.2011

GED -

Hartsville Adult Education
Hartsville, SC
12.2008

Skills

  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • De-escalation Techniques
  • Creative Problem Solving
  • Upselling Products and Services
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented

Timeline

Customer Service Representative

Charter Communications
01.2021 - Current

Teller

Brinks
01.2020 - 10.2021

Cashier

Rite Aid
10.2019 - 03.2021

Medical Assistance Certification - Medical Assistant

Micropower Career Institute, Manhattan

GED -

Hartsville Adult Education

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