Jessica Brown
Orem,UT
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers.
Knowledgeable about handling special dietary requirements and general food safety standards.
Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.
Maintains focus and positive attitude in stressful situations and high-volume environments.
Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Server
YardHouse Darden Restaurants
Las Vegas, NV
05.2021 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Checked guests' identification before serving alcoholic beverages.
Personal Shopper
Sam's Club
Las Vegas, NV
05.2020 - 07.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Server
Dave & Buster's
Milpitas, CA
06.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Crew Member - Manager
Kentucky Fried Chicken
Orem, UT
02.2009 - 03.2018
- Monitored financial performance metrics regularly to identify areas for improvement or potential risks that could impact profitability.
- Improved team efficiency by implementing streamlined scheduling and task assignment processes.
- Assisted in hiring decisions by conducting interviews, evaluating candidate qualifications, and recommending top performers for employment offers.
- Actively participated in company-wide initiatives and training programs, ensuring the dissemination of best practices throughout the team.
- Resolved customer concerns promptly and professionally, leading to repeat business and positive reviews.
- Adapted quickly to changing circumstances or demands, maintaining operational stability during peak periods or unexpected staffing changes.
- Increased sales through targeted upselling techniques and staff incentives for achieving goals.
- Collaborated with other managers on regional promotions and marketing strategies to drive sales growth.
- Enhanced customer satisfaction by consistently ensuring fast, friendly, and accurate service.
- Maintained a safe and clean work environment by enforcing strict adherence to company policies and health regulations.
- Implemented cost-saving measures through efficient labor management, reduced food waste, and optimized supply ordering practices.
- Managed inventory levels to minimize waste and ensure availability of popular menu items.
- Conducted regular audits of cash handling practices, minimizing discrepancies and reducing risk of theft or fraud.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Education
High School Diploma - High School
Mountain View High School
Orem, UT06.2011
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Order Accuracy
- Supply Restocking
- Food safety practices
- Table Bussing
- Suggestive Selling
- Dining area maintenance
- Allergy awareness
- Tableside Etiquette
- Food station setup
- Menu presentation
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- High Energy and Stamina
- Cool Under Pressure
- Transactions and Cash Handling
- Cleaning and sanitizing
- Food handling
- Food and Beverage Service
- Staff Training
- Ability to Lift 30 Pounds
- Upselling
- Tableside Service
- Age Verification
- Special Requests and Substitutions
Timeline
Server
YardHouse Darden Restaurants
05.2021 - 04.2024
Personal Shopper
Sam's Club
05.2020 - 07.2021
Server
Dave & Buster's
06.2018 - 03.2020
Crew Member - Manager
Kentucky Fried Chicken
02.2009 - 03.2018
High School Diploma - High School
Mountain View High School