Jessica Brown
Ballground,US
Summary
Personable and dedicated Customer Service Representative with 9+ years of experience in the roofing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Manager - Training and Quality
Just Peachy Cleaning Professionals
Woodstock, GA
07.2024 - Current
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Achieved operational excellence by consistently monitoring and improving quality processes.
- Established a culture of continuous improvement through regular feedback sessions and performance evaluations.
- Spearheaded the development of a robust knowledge management system to facilitate information sharing among employees.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Assisted in training new team members on company protocols and best practices for exceptional service delivery.
- Demonstrated attention to detail through meticulous window washing, resulting in streak-free glass surfaces.
- Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
- Provided excellent service by addressing client concerns promptly and professionally.
- Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.
- Delivered quality customer service to address urgent needs and cleaning requests.
Roofing Advisor
Big House Construction
Marietta, GA, US
01.2024 - Current
- Prospecting and generating leads through various channels such as canvassing, referrals, networking, and cold calling
- Conducting roof inspections and assessments to understand the customer's needs and provide accurate estimates
- Presenting roofing solutions and explaining the benefits of different materials, styles, and services offered by the company
- Negotiating contracts and pricing with customers while ensuring profitability for the company
- Following up with leads and maintaining ongoing communication with customers throughout the sales process
- Collaborating with other team members such as project managers, estimators, and installers to ensure smooth project execution
- Providing excellent customer service and addressing any concerns or questions from clients
- Keeping up-to-date with industry trends, regulations, and product developments to better serve customers and stay competitive
- Meeting or exceeding sales targets and goals set by the company
- Representing the company professionally and ethically in all interactions with customers and stakeholders
Canvasser
Chamber Roofing
Canton, GA, US
11.2023 - 01.2024
- Going door-to-door to generate leads and schedule appointments for roofing inspections or estimates
- Distributing flyers, brochures, or promotional materials in the neighborhood
- Educating homeowners about the roofing services offered and the benefits of roof repair or replacement
- Collecting contact information and maintaining a database of potential customers
- Following up with leads to schedule appointments or provide additional information
- Collaborating with the sales team to ensure smooth handover of leads
- Representing the company professionally and ethically in all interactions with customers
Warranty/Repair Manager
Northpoint Roofing
GA, US
07.2021 - 10.2023
- I schedule appts, get accounts paid
- I order permits for roofing installs
- I manage 2 other people, handle their appts, schedule crews for work
- I handle warranty calls with upset homeowners, ensuring they have the best experience
- I send out roof warranties after installation
- I schedule gutter work installations and repairs
- I keep up with receipts for materials
- I take payments over the phone
Drone Pilot
Complete Roofing
Woodstock, GA, US
03.2017 - 07.2021
- I flew drones over homes looking for any storm related damages
- Created reports to go over with customers
- Conducted in-depth pre- and post-flight checks for safety and operational compliance
- Compiled with FAA, customs and immigration requirements in full
- Trained new hires
Inside Sales Representative
Complete Roofing
Woodstock, GA, US
03.2014 - 05.2017
- Lead a team of 6 reps out in the field
- Took inbound calls on headset, promoting products and services to secure new accounts
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction
- Worked in conjunction with outside sales representative to maintain and grow product sales
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques
- Contacted new and existing customers to discuss product and service solutions
- Filed claims, set up contract signings
Retail Supervisor
Walmart
US
03.2009 - 09.2011
- Overseeing daily operations of retail
- Coach representatives on company processes and procedures
- Motivate to sell, maintain store and communicate with team
Cashier
Walmart
GA, US
05.2011 - 07.2011
- Cashier, stocked, cleaned, customer service
Cashier
Walmart
US
10.2010 - 11.2010
- Handled cash register, customer service, stocked, cleaned
Education
GED - GED PROGRAM
West Central Tech College
Douglasville, GA01.2007
Skills
- Project Planning
- Scheduling
- Coordinating
- Team Building
- Documentation
- Reporting
- Work Planning
- Prioritization
- Employee Development
- Verbal Communication
- Written Communication
- Problem Resolution
- Complex Problem Solving
- Teamwork
- Collaboration
- Goal Setting
Hobbies and Interests
Spending time with family
References
770-354-9973
Timeline
Manager - Training and Quality
Just Peachy Cleaning Professionals
07.2024 - Current
Roofing Advisor
Big House Construction
01.2024 - Current
Canvasser
Chamber Roofing
11.2023 - 01.2024
Warranty/Repair Manager
Northpoint Roofing
07.2021 - 10.2023
Drone Pilot
Complete Roofing
03.2017 - 07.2021
Inside Sales Representative
Complete Roofing
03.2014 - 05.2017
Cashier
Walmart
05.2011 - 07.2011
Cashier
Walmart
10.2010 - 11.2010
Retail Supervisor
Walmart
03.2009 - 09.2011
GED - GED PROGRAM
West Central Tech College