Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Brown

Pontiac,MI

Summary

Dedicated office professional with strong skills in customer service and office administration. Proven ability in appointment scheduling and document preparation to enhance operational efficiency.

Overview

23
23
years of professional experience

Work History

Secretary

Oakland Community College
Waterford, MI
09.2024 - Current

- Coordinated interdepartmental communication to enhance information flow.
- Supported organization of events, workshops, and meetings to boost student engagement.
- Provided front desk support, greeting visitors and directing inquiries appropriately.
- Answered incoming phone calls, responded to inquiries and transferred calls.
- Maintained and organized filing systems for confidential documents, facilitating efficient information retrieval.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Proctor student exams.
- Requested exam cover sheets from instructors to facilitate smooth exam preparation.

- Schedule meeting with Coordinator and incoming students.

Front Desk Receptionist

America's Best Contact and Eyeglasses
Pontiac, MI
10.2022 - 08.2024

- Greeted customers warmly, creating welcoming atmosphere and ensuring positive first impressions.
- Managed appointment scheduling using electronic booking systems, optimizing front desk operations.
- Maintained organized front desk area and ensured cleanliness.
- Updated patient records in compliance with company protocols and privacy standards.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Verified patient insurance details for accuracy.

Office Manager

Oakland County Academy of Media and Technology
Pontiac, MI
06.2021 - 08.2023

- Managed daily office operations and maintained organizational workflows effectively.
- Oversaw scheduling for meetings, events, and classroom activities consistently.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
- Managed office budget to handle inventory, postage and vendor services.
- Maintained confidential records relating to personnel matters.
- Performed and delegated correct record keeping for student enrollment preparation in MiStar.
- Organized and updated staff files to ensure compliance with audit requirements.

Office Assistant and At-Risk Student Aide

Oakland County Academy of Media and Technology
Pontiac, MI
08.2019 - 06.2021

- Managed daily office operations to support educational programs and staff.
- Assisted with student enrollment processes and maintained accurate records.
- Communicated effectively with students, parents, and faculty regarding inquiries.
- Provided administrative support to staff by efficiently organizing and maintaining documents, ensuring smooth office operations.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Monitored student progress and provided feedback to enhance learning experiences.
- Assisted instructional staff with implementing lessons and activities for full classes and small groups..
- Supported students' behavioral, emotional, and educational needs, fostering a positive learning environment.

K-3 Guest Teacher and Reading Interventionist

Oakland County Academy of Media and Technology
Pontiac, MI
08.2018 - 07.2019

- Adapted lesson plans to meet individual student needs and learning styles.
- Implemented classroom management techniques to maintain a positive learning environment.
- Participated in professional development workshops to stay current with educational trends.
- Maintained accurate records of student attendance, grades, assessments and other relevant information.
- Established positive relationships with parents by attending parent and teacher conferences or providing regular updates via phone calls, emails, or letters home.
- Requested substitute teacher assignments based on excellent referrals.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Conducted DRA assessments for lower elementary students to evaluate reading levels.

Paraprofessional and Reading Interventionist

Pontiac Academy for Excellence
Pontiac, MI
08.2003 - 06.2018

- Supported students with special needs by implementing individualized learning strategies that enhanced engagement and understanding.
- Monitored student progress and documented behavioral observations for review.
- Facilitated effective communication among teachers, parents, and support staff to ensure cohesive support for student success.
- Provided one-on-one assistance to students during lessons and assessments.
- Applied positive reinforcement to redirect negative behaviors.
- Supervised small groups of students during instruction time.
- Administered assessments to determine student's academic performance levels.
- Participated in parent and teacher conferences to discuss student progress and challenges.
- Conducted reading interventions under the supervision of a certified teacher.
- Conducted assessments to monitor student progress and adjust interventions.
- Promoted literacy and fostered a love of reading in students through targeted interventions and reading activities.

Education

No Degree - Education

Oakland Community College
Waterford, MI

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Appointment scheduling
  • Document preparation
  • Calendar management

Timeline

Secretary

Oakland Community College
09.2024 - Current

Front Desk Receptionist

America's Best Contact and Eyeglasses
10.2022 - 08.2024

Office Manager

Oakland County Academy of Media and Technology
06.2021 - 08.2023

Office Assistant and At-Risk Student Aide

Oakland County Academy of Media and Technology
08.2019 - 06.2021

K-3 Guest Teacher and Reading Interventionist

Oakland County Academy of Media and Technology
08.2018 - 07.2019

Paraprofessional and Reading Interventionist

Pontiac Academy for Excellence
08.2003 - 06.2018

No Degree - Education

Oakland Community College
Jessica Brown