Dedicated professional recognized for strong communication skills and meticulous attention to detail. Proficient in data entry and customer relations, with a proven track record of enhancing team collaboration. Committed to driving improvements in customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Stylist
Great Clips
Ada
02.2026 - Current
Delivered personalized haircuts and styling services to diverse clientele.
Conducted consultations to assess client preferences and desired outcomes.
Advised clients on hair care products and styling techniques to enhance results.
Maintained organization and cleanliness of workstations and tools for optimal productivity.
Collaborated with team members to ensure seamless salon operations.
Collected payments from customers and scheduled future appointments efficiently.
Kept current on trends to meet evolving client needs and elevate service quality.
Patient Coordinator
Landrum Ent
Ada
09.2021 - 04.2022
Streamlined appointment scheduling and confirmed patient visits for clinic efficiency.
Coordinated accurate data entry during patient intake processes in electronic systems.
Maintained communication between patients, medical staff, and insurance companies.
Supported healthcare providers with follow-up communications and care plans.
Ensured confidentiality of patient records in accordance with regulations.
Resolved patient inquiries to bolster satisfaction levels within the clinic.
Worked collaboratively with team members to increase office workflow efficiency.
Verified insurance and pulled patient files before appointments for accuracy.
Bank Teller
First American Bank of Stonewall
Stonewall
01.2021 - 08.2021
Processed customer transactions with efficiency and accuracy at First American Bank.
Assisted customers with account inquiries and banking services to enhance satisfaction.
Managed cash drawer, ensuring accurate balancing at end of each shift.
Maintained compliance with banking regulations and internal policies without fail.
Collaborated with team members to streamline workflow and elevate service delivery.
Performed cash handling duties, including counting currency, coins, and checks.
Provided exceptional customer service by addressing inquiries, resolving complaints, and processing transactions promptly.
Verified customer signatures and ensured accuracy of all documentation submitted for approval.
Bank Teller, Loan Processor, BSA/ AML ANalyst
First National Bank of Gilmer
Gilmer
07.2014 - 08.2018
Processed customer transactions and inquiries with accuracy, enhancing customer satisfaction.
Balanced cash drawer daily, ensuring all transactions matched.
Ensured strict adherence to banking regulations and security protocols.
Reviewed client documentation for loan processing accuracy.
Collaborated with departments to uphold compliance with anti-money laundering laws, mitigating risk.
Monitored accounts for unusual behavior, flagging concerns promptly.
Conducted thorough investigations of suspicious account activities.
Drafted comprehensive reports on findings from investigations into fraudulent activities, aiding in risk assessment.
Outpatient Administrative Specalist at SUNY Upstate Medical University HospitalOutpatient Administrative Specalist at SUNY Upstate Medical University Hospital