Jessica Burkholder
Mountain View,HI
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills honed at Texas Roadhouse. Proven ability to enhance guest experiences through attentive service and efficient cash handling. Recognized for high-volume dining success and team collaboration, consistently delivering quality service in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Server
Texas Roadhouse
09.2024 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Bartender
Logan’s Roadhouse
05.2024 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Cosmetology -
Aveda Institute
Orlando Florida2010
High School Diploma -
Osceola High School
Kissimmee, FL2006
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Memory retention
- Customer service
- Safe food handling
- Menu memorization
- High volume dining
- Sales expertise
- Team collaboration
Timeline
Server
Texas Roadhouse
09.2024 - 02.2025
Bartender
Logan’s Roadhouse
05.2024 - 10.2024
Cosmetology -
Aveda Institute
High School Diploma -
Osceola High School
Similar Profiles
Jericho VillegasJericho Villegas
Food Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra RiyadhFood Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra Riyadh
Samantha KnightSamantha Knight
Server at Texas RoadhouseServer at Texas Roadhouse
David WatersDavid Waters
Server at Texas RoadhouseServer at Texas Roadhouse