Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Burnett

Oakland,CA

Summary

3+years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Overview

3
3
years of professional experience

Work History

Cient Care Coordinator

Skin Spirit
Montclair, CA
09.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.

Medical Assistant

UCSF Mission Bay Orthopedic Institute
San Francisco, CA
11.2022 - 05.2023
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • CONTRACT POSITION

Medical Assistant

Ambulnz Mobile Testing
San Francisco, CA
03.2022 - 11.2022
  • Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
  • Administered required COVID-19 rapid tests and collected specimens using proper swabbing technique.
  • Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
  • Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis.
  • Explained reason for testing and process involved to each client.
  • CONTRACT POSITION

Medical Assistant

Rhino Medical
Oakland, CA
11.2021 - 03.2022
  • Followed laboratory guidelines for handling biological specimens.
  • Administered required COVID-19 rapid tests and sample collection using proper swabbing technique.
  • Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
  • Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis.
  • CONTRACT POSITION

Front and Back Office Lead Medical Assistant

Moness Medical
Folsom, CA
04.2021 - 11.2021
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Scheduled appointments for patients via phone and in person.

Education

NHA Certified Clinical Medical Assistant - Clinical Medical Assisting

Roseville Adult School
Roseville, CA
03.2021

Skills

  • HIPAA compliance
  • Medical terminology knowledge
  • EKG set up and monitoring
  • Referral Coordinator
  • Certified in Basic Life Support (BLS)
  • Insurance verification
  • Vital signs
  • Vaccine administration
  • Friendly, positive attitude
  • Patient Scheduling

Timeline

Cient Care Coordinator

Skin Spirit
09.2023 - Current

Medical Assistant

UCSF Mission Bay Orthopedic Institute
11.2022 - 05.2023

Medical Assistant

Ambulnz Mobile Testing
03.2022 - 11.2022

Medical Assistant

Rhino Medical
11.2021 - 03.2022

Front and Back Office Lead Medical Assistant

Moness Medical
04.2021 - 11.2021

NHA Certified Clinical Medical Assistant - Clinical Medical Assisting

Roseville Adult School

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Jessica Burnett