Jessica Burns
Macungie,PA
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Skilled Production Worker offering [Number] years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Reliable production professional ready to apply abilities and contribute to company success. Efficient in taking on any job and completing high-quality work. Experience using equipment such as [Type] to transport materials and assist production teams. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Production Associate
Packer Avenue Foods Inc.
01.2023 - Current
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Safely operated hand and power tools to complete repetitive tasks.
- Prepared materials for assembly work to keep workflows running smoothly.
- Participated in training sessions to enhance skills and knowledge.
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Weighed and measured items to prevent waste and meet quality standards.
- Adhered to all quality control standards by thoroughly evaluating all printed components.
Line Cook
Penn Taproom/Pennsylvania Soup And Seafood House
01.2020 - 05.2022
- Prep all ingredients in the kitchen for the day, remain calm while cooking large amount of orders, organize the dry stock and refrigerator, prepare lists for ordering
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Financial Associate/ Office Assistant
Portnoff Law Associates
01.2019 - 01.2021
- Posted Payments and ACH’s, filed legal proceedings to the county, mailed legal documents to specific counties
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Served as corporate liaison for finance, IT and marketing departments.
Prep Cook
Just Food Catering
01.2018 - 01.2021
- Prep for catering events, work deli counter at storefront, supervise and train new employees
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Trained and assisted new kitchen staff members.
- Controlled food cost and waste by selecting and using correct ingredients and amounts.
- Addressed and resolved customer complaints to increase trust and satisfaction.
- Identified inefficiencies leading to improved productivity.
- Created new recipes and updated existing ones to reflect changing trends and customer preferences.
- Maintained food safety and sanitation standards.
- Measured and mixed ingredients according to precise recipes for best results.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
Customer Service Associate
Wawa inc.
01.2013 - 01.2017
- Help customers find something in the store, checkout customers at the register, and make sandwiches and hot food items in the deli.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Solved problems with products and services by providing customers with technical support.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
MBA - Management and Organizational Leadership
Delaware Valley University
Doylestown, PA05.2022
Bachelor of Science - Business, Restaurant and Food Service Management
Delaware Valley University
Doylestown, PA05.2020
Mount St. Joseph’s Academy
Flourtown, PA06.2016
Skills
- Management
- Sales
- Communication
- Leadership
- Computer Skills
- Assembly and Production
- Quality Control
- Minor Repairs
- Maintenance Requirements
- Project Management
- Safety Management
- Lockout and Tagout Procedures
- Performance Goals
- Quality Assurance
Certification
- ServSafe
Timeline
Production Associate
Packer Avenue Foods Inc.
01.2023 - Current
Line Cook
Penn Taproom/Pennsylvania Soup And Seafood House
01.2020 - 05.2022
Financial Associate/ Office Assistant
Portnoff Law Associates
01.2019 - 01.2021
Prep Cook
Just Food Catering
01.2018 - 01.2021
Customer Service Associate
Wawa inc.
01.2013 - 01.2017
MBA - Management and Organizational Leadership
Delaware Valley University
Bachelor of Science - Business, Restaurant and Food Service Management
Delaware Valley University
Mount St. Joseph’s Academy
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