JESSICA BUSTAMANTE

• File incident reports and assist with tracking for root cause analyses and other required unusual incident reporting.
• Assist with audits, including compliance audits and clinical audits.
• Developed quality improvement plans, policies and operational guidelines.
• Track drills and other documentation required to ensure compliance with CARF accreditation requirements.

Conduct investigation according to ODP requirements, including:

• Begin investigations within required timeframe, including being on-site within 24 hours.
• Interview all involved parties, including alleged victim(s), witness(es), and perpetrator(s).
• Collect, examine, document, and store evidence.
• Write investigation report in clear, concise, and coherent manner, with focus on facts, such that any reader would be able to understand chain of events.
• Present recommendations regarding solutions for resolving incident and prevention of future occurrences.
• Submit required information to PA state incident reporting site, EIM, in accordance with program requirements and regulations.
• Utilize critical thinking, objectivity, confidentiality, flexibility, person-centered, and thoroughness throughout.

• Maintained awareness of surroundings and secured cash to minimize loss potential.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Built relationships with customers to encourage repeat business.
• Worked with floor team and managers to meet wide range of customer needs.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

• Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
• Managed accounts payable and receivables and payroll.
• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Input high volume of monthly invoices with consistent accuracy.
• Maintained accurate and complete documentation to facilitate accounting and filing functions.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.

• Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
• Attended daily briefings with supervisors to discuss issues with security screening processes.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
• Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
• Screened over 10,000 passengers per day by verifying ID's and boarding passes.
• Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.