Jessica Butcher
Council Hill
Summary
Proactive and detail-oriented, excelled at 4K Satellite by managing high-stress dispatch scenarios, enhancing technician efficiency, and improving customer satisfaction. Demonstrated exceptional decision-making and customer service skills, leading to streamlined operations and effective team collaboration. Skilled in data entry and route planning, significantly contributed to operational success without relying on numerical data.
Overview
2
2
years of professional experience
Work History
Dispatcher
4K Satellite
07.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely to the technicians.
- Communicated with technicians and customers to coordinate timely appointments.
- Directed dispatching, routing, and tracking of at least 16 technicians.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Generated reports to track sales and statuses for the company.
- Assisted closing work orders for payroll.
Education
High School Diploma -
Oktaha High School
Oktaha06-2012
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
- Prioritizing calls
- Problem-solving
- Route planning
- Work order management
- Database maintenance
- Multitasking and organization
- Critical thinker
Timeline
Dispatcher
4K Satellite
07.2022 - Current
High School Diploma -
Oktaha High School
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