Jessica Butz

Stroudsburg,PA

Summary

Proven in enhancing customer satisfaction, I excel in multitasking, relationship management, team collaboration and communication honed at Forte Incorporated and American Eagle Outfitters. Skilled in POS system operation and exceptional service, I adeptly balance guest needs with efficiency, driving repeat business through attentive service and problem-solving prowess. I take well to new tasks, and provide proficiency and satisfaction in all I am asked to do.

Overview

years of professional experience

Work History

Waitress / Event Specialist

Forte Incorporated

Stroudsburg, PA

04.2021 - Current

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Sales Associate

American Eagle Outfitters, Inc

Tannersville, PA

01.2022 - 11.2022

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.

Education

Bachelor Of Fine Arts - Art / Communications

Albright College

Reading, PA

High School Diploma -

Pocono Mountain East

Swiftwater, PA

05.2023

Skills

Strong multitasking
Greeting guests
Team Collaboration
Hospitality service expertise
Handling Complaints
Memory retention
Complex Problem-Solving
Complaint resolution
Relationship Management
Allergy awareness
Sales Techniques
Upselling
Time Management
Problem-solving skills

Listening Skills
Excellent people skills
Reliable and punctual
Goal-Oriented
Exceptional customer service
Outgoing Personality
Flexible Schedule
Verbal/written communication
Stocking and Receiving
Client Service
Conflict Resolution
POS System Operation
Retail Store Operations
Cleaning techniques

Timeline