JESSICA BYRD
Abingdon,MD
Summary
Dynamic leader with a proven track record in guiding teams, managing complex projects, and achieving strategic objectives. Expertise in developing streamlined processes that uphold high standards while aligning team efforts with organizational goals. Recognized for a collaborative approach and unwavering commitment to excellence, alongside strong problem-solving abilities and effective communication skills. Prepared to embrace new challenges and contribute significantly to team success, fostering an environment of positivity and dedication.
Overview
23
23
years of professional experience
Work History
Specialist III
Nationwide Insurance
10.2016 - Current
- Facilitated consistent recovery efforts, averaging 2 million dollars annually, with a peak recovery of 492,590 dollars in a single month.
- Facilitated arbitration hearings for legal medical cases to uphold legal standards and protect stakeholder interests.
- Evaluated claims procedures to establish and source essential resources for comprehensive claims handling in New York, New Jersey, and recently expanded states nationwide.
- Ensured timely preparation of files with precise documentation to facilitate the issuance of demand liens and releases.
- Coordinated efforts with legal trial division team to create structured outlines for effective case handling and negotiation strategies.
- Conducted training programs to enhance associates' proficiency in newly adopted claim systems and reporting tools.
- Reviewed reports and evaluated missed opportunity data to enhance subrogation strategies.
- Designed and delivered engaging training sessions for new hires to enhance onboarding experience.
- Facilitated participation in training programs to enhance professional skillset and supported training of fellow store associates on established and new training initiatives.
- Developed and executed strategies for proactive problem-solving and efficient complaint resolution, resulting in improved customer satisfaction rates.
- Enhanced operational efficiency by refining workflows and introducing effective time management techniques.
- Created and delivered presentations to internal and external stakeholders to showcase work. Generated reports detailing findings and recommendations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Non-Profit Leader
Impact
14600 York Road, Sparks MD
09.2021 - Current
- Oversee the successful execution of special events, including community engagement activities, that showcased the organization's impact and attracted new supporters.
- Established a robust volunteer recruitment program that attracted committed individuals passionate about the cause.
- Mentored emerging individuals within the organization, cultivating a pipeline of talent for future leadership roles.
- Delivered engaging presentations at conferences and events on behalf of the organization, raising awareness about key issues.
- Cultivated positive rapport with fellow members to boost morale and promote unity.
- Developed strategic initiatives to enhance community outreach and engagement efforts.
- Collaborated with board members to establish organizational goals and mission alignment.
- Facilitated workshops and training sessions to enhance team skills and knowledge in nonprofit operations.
- Led a diverse team of volunteers, fostering an inclusive work environment that encouraged collaboration and professional growth.
- Increased public awareness and support with strategic marketing on social media platforms.
- Cultivated culture of excellence and accountability within organization, leading by example and inspiring volunteers and members.
- Defined clear targets and objectives and communicated to other team members.
- Assist in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry members.
- Established team priorities, maintained schedules and monitored performance.
Claims Specialist II
Nationwide Insurance
04.2013 - 09.2014
- Was ranked number 1 in the company as top arbitrator in 2016 in all 50 states.
- Evaluate claim files to check on quality investigative resources to proceed with legal matters.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Collaborated with claimants to gather necessary documentation for accurate claims assessment.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
Claims Specialist II Medical Adjuster
Nationwide Insurance
07.2011 - 04.2013
- Investigate Medical Claims using expert analyzing review for suspicious and fraudulent activity.
- Teaching and Training co-workers to complete task of a Medical Adjuster.
- Effectively manage time to complete daily investigations, writing letters to customers, handling pending claims and phone calls.
- Deliver outstanding customer services to external customers, by handling claims in a timely manner.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Evaluated and processed claims to ensure compliance with state regulations and company policies.
- Collaborated with clients to gather necessary documentation and clarify policy coverage.
- Conducted in-depth investigations into complex claims, identifying discrepancies and mitigating risks.
PIP Processor
Nationwide Insurance
09.2008 - Current
- Entered data into computer tracking system and filed paperwork according to procedures.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques. Supported team members in their tasks, contributing to overall team success.
Non-Injury Liability Claims Casualty Adjuster I
Nationwide Insurance
09.2009 - 07.2011
- Played a key role in the continuous improvement of departmental procedures by contributing valuable insights gleaned from daily caseload management.
- Conducted comprehensive scene investigations, gathering evidence crucial to determining liability and claim settlements.
- Maintained strict adherence to state regulations when settling casualty claims, minimizing potential compliance issues.
- Utilized advanced analytical skills to accurately estimate repair costs associated with property damage claims resulting from covered casualties.
- Developed strong working relationships with third-party vendors such as appraisers, repair facilities, and medical experts to ensure accurate evaluations of loss events.
Technical Support Specialist
Sonitrol Security
07.2003 - 09.2008
- Handle approximately 35% of all incoming inquiries for the department.
- Responsible for programming user access to equipment, entering call lists for customers, and establishing a timeline for customer access.
- Deal directly with the customer to help resolve issues with equipment and monitor activity for the entire east coast.
- Resolved 1300 technical support inquiries per day.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships. Walked individuals through basic troubleshooting tasks.
Press Operator
Harbor Duvall Graphics
01.2003 - 07.2003
- Responsible for half of all projects printed from an offset press.
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Promptly removed completed loads from press.
- Followed safety protocols to reduce operating risks on press machinery.
- Ensured timely completion of projects by effectively managing workload and communicating progress updates with supervisors or team leads as needed.
Education
High School Diploma -
Mergenthaler Vocational Techinical Highschool
Baltimore, MD06-2002
Skills
- Volunteer management
- Research and analysis
- Professional and courteous
- Decision-making
- Training and development
- Positive attitude
- Problem-solving
- Multitasking Abilities
- Team leadership
- Self motivation
- Adaptability
- Professionalism
Timeline
Non-Profit Leader
Impact
09.2021 - Current
Specialist III
Nationwide Insurance
10.2016 - Current
Claims Specialist II
Nationwide Insurance
04.2013 - 09.2014
Claims Specialist II Medical Adjuster
Nationwide Insurance
07.2011 - 04.2013
Non-Injury Liability Claims Casualty Adjuster I
Nationwide Insurance
09.2009 - 07.2011
PIP Processor
Nationwide Insurance
09.2008 - Current
Technical Support Specialist
Sonitrol Security
07.2003 - 09.2008
Press Operator
Harbor Duvall Graphics
01.2003 - 07.2003
High School Diploma -
Mergenthaler Vocational Techinical Highschool