Jessica Calfee
Thorsby
Summary
Friendly and dependable dental professional with experience as both a Dental Assistant and Front Desk Coordinator. Skilled in providing exceptional patient care, managing appointments, coordinating front office operations, and maintaining a welcoming environment. Strong communication and organizational skills with the ability to multitask in a fast-paced environment while building positive relationships with patients and team members. Dedicated to delivering excellent customer service and ensuring an efficient, compassionate patient experience.
Overview
6
6
years of professional experience
Work History
Front Desk Coordinator
Shelby Oral Facial Surgery
Alabaster, AL
11.2020 - 06.2024
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Coordinated office communications, enhancing collaboration among clinical and administrative staff.
- Trained new front desk staff on procedures and customer service best practices.
- Balanced daily cash drawer reconciliations, ensuring accurate financial record-keeping.
- Proposed treatment plans and went over the appropriate surgery post op instructions.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted in training new staff members on front desk procedures and company policies.
Montevallo Family Dentistry
Montevallo, AL
01.2018 - 01.2020
- Assisted in preparing treatment rooms, ensuring cleanliness and availability of necessary instruments.
- Supported dentists during procedures by providing instruments and anticipating needs effectively.
- Educated patients on oral hygiene practices and post-operative care for optimal recovery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Education
High School Diploma -
Chilton Christian Academy
Jemison, AL2017
Dental Assisting Certification -
Brookwood Dental Assisting Program
Birmingham, AL2017
Skills
Friendly & welcoming personality
Excellent customer service & patient care
Appointment scheduling
Insurance verification
Treatment planning
Electronic health records
Dental charting
Multitasking
Strong communication
Timeline
Front Desk Coordinator
Shelby Oral Facial Surgery
11.2020 - 06.2024
Montevallo Family Dentistry
01.2018 - 01.2020
High School Diploma -
Chilton Christian Academy
Dental Assisting Certification -
Brookwood Dental Assisting Program