Jessica Calvo
Summary
Responsible and motivated employee with superior communication and organization skills. Offers exceptional attention to detail and proficiency in the use of technologies.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Clinical Care Medical Center
01.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Packer
Amazon Fulfillment
10.2023 - 12.2023
- Receive, pack, stock, and update inventory
- Get customer orders ready and pack them up
- Load boxes into trucks for shipment
- Use scanners to read bar codes on products.
Front Desk
La Quinta Medical Center
06.2021 - 10.2023
- Made phone calls, handled incoming calls on a multi-line phone system, and directed them to the correct staff member while answering general information questions as required
- Provided administrative support to the executive staff when needed, such as data entry, preparing correspondence and record keeping
- Assisted with data entry of patient information for accurate record keeping
- Scheduled patients and recorded appointments.
Education
High School Diploma -
Westland Senior High
Hialeah, FL06.2021
Skills
- Bilingual English and Spanish
- Strong verbal and personal communication skills
- Accurate and pays attention to details
- Use judgement and ability to solve problems efficiently
- Self-motivated, initiative, important level of energy and willingness to learn
- Great decision-making critical thinking, organized and planning skills
- Familiar with multi-line phone systems
Timeline
Call Center Representative
Clinical Care Medical Center
01.2024 - Current
Packer
Amazon Fulfillment
10.2023 - 12.2023
Front Desk
La Quinta Medical Center
06.2021 - 10.2023
High School Diploma -
Westland Senior High
Similar Profiles
Alay MusaAlay Musa
Medical Assistant at Clinical Care Medical CenterMedical Assistant at Clinical Care Medical Center
ISATIZ VELAZQUEZ FONSECAISATIZ VELAZQUEZ FONSECA
Patient Service Representative at Clinical Care Medical CenterPatient Service Representative at Clinical Care Medical Center
Barbara SalazarBarbara Salazar
Patient Service Specialist at Clinical Care Medical CenterPatient Service Specialist at Clinical Care Medical Center
Yuliet PerezYuliet Perez
Call Center Representative at Clinical Care Medical CenterCall Center Representative at Clinical Care Medical Center
Patrick KehresPatrick Kehres
Call Center Representative/Call Center Manager at Bank Of America/CountrywideCall Center Representative/Call Center Manager at Bank Of America/Countrywide