Yuliet Perez
Miami
Summary
Dynamic professional with expertise in bilingual communication and problem-solving, honed at Clinical Care Medical Center. Excelled in managing high call volumes and resolving complex issues, enhancing customer satisfaction. Proficient in multi-line phone systems and adept at critical thinking, consistently demonstrating initiative and enthusiasm to improve efficiency and client relations.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Clinical Care Medical Center
Miami
01.2024 - 05.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Front Desk Receptionist
Clinical Care Medical Center
01.2022 - 12.2023
- Managed multi-line phone system, directing calls to appropriate staff and addressing inquiries.
- Provided administrative support to executive staff through data entry and correspondence preparation.
- Assisted in entering patient information to ensure accurate record keeping.
- Scheduled patient appointments and maintained organized records.
Education
High School Diploma -
Daniel Rivero Diaz
Cuba06-2011
Skills
- Bilingual communication (English and Spanish)
- Verbal and personal communication
- Attention to detail
- Problem-solving
- Self-motivation
- Initiative
- Enthusiasm
- Willingness to learn
- Decision-making
- Critical thinking
- Organizational skills
- Planning abilities
- Multi-line phone system proficiency
Timeline
Call Center Representative
Clinical Care Medical Center
01.2024 - 05.2025
Front Desk Receptionist
Clinical Care Medical Center
01.2022 - 12.2023
High School Diploma -
Daniel Rivero Diaz
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