Jessica Cancilla
Santa Clara,CA
Summary
Efficient Clerk known for high productivity and ability to complete tasks swiftly. Possess specialized skills in data entry, record keeping, and customer service. Excel in time management, communication, and organizational abilities, ensuring seamless office operations and positive client interactions.
Overview
15
15
years of professional experience
Work History
Back End Clerk
Lowe's Home Centers, LLC
Sunnyvale
12.2009 - Current
- Answered customer inquiries via phone and email.
- Entered data into computer systems accurately and efficiently.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Answered phones in a courteous manner while providing excellent customer service.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Assisted customers with inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Processed customer payments accurately and efficiently.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Performed data entry tasks to update customer accounts records.
- Monitored and directed work of lower-level clerks.
- Trained staff members to perform work activities and use computer applications.
Education
High School Diploma -
Mount Pleasant High School
San Jose, CA06-2003
Skills
- Quality Control
- File Maintenance
- Information Security
- Research
- Administrative Support
- Database entry
- Schedule and calendar management
- Verbal and writing communication
- Operations Support
- Customer Satisfaction
- Peer relationships
Accomplishments
- I have received multiple service star achievements from my management for different things having to do with my work ethic, organization, and customer service. I have been recognized by my in store management team, as well as out district and regional teams.
Timeline
Back End Clerk
Lowe's Home Centers, LLC
12.2009 - Current
High School Diploma -
Mount Pleasant High School