Jessica Cardenas
Los Angeles,CA
Summary
Audiovisual Manager adept at leading teams across multiple locations. Expert in orchestrating flawless AV operations for meetings, presentations, and conferences, ensuring elevated professionalism. Skilled in budget management, staff training, and collaborating with vendors for cutting-edge solutions. Managed AV system installations and provided top-tier technical support. Specialized in facilitating legal proceedings and delivering white-glove service to high-profile clients, contributing significantly to organizational success through innovative AV strategies.
Overview
9
9
years of professional experience
Work History
Audiovisual Manager
Munger, Tolles & Olson LLP
10.2023 - Current
- Lead, supervise, and manage a team of three AV specialists, overseeing their daily operations and ensuring optimal performance.
- Not only manage the AV team in LA, but also coordinated and manage support from help desk members in SF and DC offices to streamline daily AV operations.
- Guarantee flawless AV operations for meetings, presentations, and conferences, enhancing the firm's professional image.
- Conducted regular 1:1 check-ins with all AV team members to foster professional growth and maintain high performance standards.
- Train the AV department on troubleshooting step and general AV/IT equipment.
- Effectively manage the AV department’s budget, optimizing resource allocation for maximum cost-effectiveness.
- Provide expert technical support to swiftly resolve any AV-related issues, maintaining uninterrupted workflow.
- Collaborate with external AV integrators to troubleshoot, design, and implement cutting-edge AV solutions.
- Liaise with vendors, including AV companies, construction firms, and electricians, to solicit competitive quotes, proposals, and Statements of Work (SOW).
- Allocate budget resources for equipment upgrades, maintenance, and the installation of new AV systems.
- Spearhead the renovation of four conference rooms, ensuring the implementation of state-of-the-art AV infrastructure.
- Supervise the installation, testing, and quality assurance of AV systems in these rooms.
- Facilitate legal proceedings such as depositions, mediations, and trials by delivering reliable video conferencing solutions.
- Ensure seamless communication channels for legal proceedings within the firm, bolstering operational efficiency.
- Proactively research and integrate cutting-edge technology to innovate and enhance user experiences in conference rooms and virtual environments.
- Provided off-site AV assistance for high-profile Law Firm Events, ensuring exceptional service delivery.
- Offered dedicated AV support during Firm Retreats, contributing to the success of these strategic gatherings.
- Collaborated directly with the C-Suite and co-managing partners to fulfill AV requirements for off-site events, partnership meetings, and management sessions.
Senior Audiovisual Specialist
Munger, Tolles & Olson LLP
06.2022 - 10.2023
- Orchestrated rollouts of AV equipment.
- Spearheaded the creation of an AV ticketing system.
- Conducted rigorous testing and calibration of audio and visual equipment to ensure optimal performance.
- Developed and executed technical support plans for audiovisual systems.
- Coordinated and supervised an AV team across 3 office locations.
- Expertly set up projectors, laptops, and microphones for live presentations.
- Provided comprehensive training sessions for staff on the proper operation of audio and visual equipment.
- Managed inventory levels of audio and visual equipment meticulously, ensuring continuous availability.
- Programmed and operated audio-visual equipment to facilitate seamless meetings.
- Supported live events with precise control of lights, sound, and video.
- Analyzed attorney requirements and recommended tailored services to meet specific needs.
- Edited videos for mock trials, trial meetings, and events.
Audio Visual Specialist/ IT
Munger, Tolles & Olson LLP
12.2019 - 06.2022
- Coordinated daily meetings with users.
- Pioneered new virtual meeting protocols in response to Covid-19 restrictions.
- Troubleshot AV equipment including AMX, Extron, Polycom, etc.
- Collaborated with external AV vendors to install new equipment and provide on-site troubleshooting.
- Orchestrated setups for virtual courtrooms (including draping, speakers/microphones, cameras, teleprompters, etc.).
- Spearheaded firm-wide webinars, external meetings, and large events.
- Liaised with lawyers' clients to conduct external meeting trials.
- Guided users in navigating videoconferencing platforms.
- Developed Quick Reference Guides (QRGs) and conducted equipment training for employees.
- Provided IT support as needed, including quality control for new computer and monitor rollouts, and software installations.
- Logged and managed user issues through ticketing systems for both IT and AV.
Audio Visual Technician / IT
Munger, Tolles & Olson LLP
12.2018 - 01.2019
- Ensure prompt setup and readiness of AV systems in conference rooms, commencing preparations 30 minutes before scheduled meetings.
- Initiate and manage meetings via Zoom, WebEx, MS Teams, or SIP - H.323 connections, ensuring seamless virtual collaboration.
- Provide white-glove customer service, ensuring all client interactions reflect professionalism and technical expertise.
- Coordinate meetings via email, offering proactive support to optimize scheduling and logistics.
- Available on-call to address any technical AV requirements promptly and efficiently.
- Proficiently install and configure AV equipment in various meeting spaces.
- Expertly troubleshoot AV equipment to swiftly resolve any operational issues, ensuring minimal disruption.
Audiovisual Technician
PSAV - Event Technologies
05.2018 - 12.2018
- Execute meticulous setup and operation of AV systems in various environments, specializing in hospitality settings.
- Install and configure microphones, speakers, consoles, video screens, projectors, and other AV equipment with precision and efficiency.
- Provide comprehensive AV support for a diverse range of events including weddings, casual parties, and book signings.
- Collaborate closely with hotel event clients to ensure seamless execution of their AV requirements.
- Maintain a proactive approach to troubleshooting and resolving technical issues to guarantee uninterrupted event experiences.
- Uphold high standards of customer service, ensuring client satisfaction through attentive support and responsive communication.
- Implement best practices in AV technology to enhance event quality and guest experience.
Freelance Sound Engineer/Technician
Design Sound
06.2015 - 12.2018
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients
- Separated instruments, vocals and peripheral sounds and mixed during post-production stage
- Prepared, packed and transported audio equipment for events and location shoots
- Performed sound quality checks and front-of-house mixing to maintain company sound system.
Hotel Sales Reservation Agent
AMResorts
01.2017 - 12.2017
- Lead online booking inquiries, adeptly assisting guests and travel partners throughout the entire booking process.
- Leveraged comprehensive knowledge of resort products, services, and facilities to effectively manage and finalize reservation calls, significantly boosting booking rates.
- Facilitated seamless handling of billing information via phone, ensuring accurate and timely transactions.
- Collaborated closely with the front desk team to optimize property occupancy rates, utilizing proactive strategies and timely communication.
- Provided invaluable travel insights to clients, including essential details on travel times, transportation options, medical prerequisites, and visa requirements, thereby enhancing overall service quality.
Radio Board Operator
Radio C7 Jalisco
04.2016 - 11.2016
- Control volumes, commercial breaks, microphones, phone calls
- Managed radio booth
- Executed live, breaking and syndicated broadcasts with no errors
- Managed on-site broadcasts by setting up and running equipment in diverse conditions
- Monitored news and public sources for breaking news
- Maintained studio equipment in good working order
- Operated switchboard and routed incoming calls to appropriate departments.
Education
Bachelor of Arts - Audio Engineering And Production
Fermatta
Guadalajara, MX06.2016
Skills
- Leadership of AV department
- White glove customer service
- Supervision and performance management
- Troubleshooting and technical support for AV/IT equipment
- Knowledge of AV systems (AMX, Cisco, Crestron Polycom, etc)
- Documentation and training materials
- Video conferencing platforms (Zoom, WebEx, RingCentral, MS Teams)
- SIP/H323 room systems
- Budget management and optimization
- Renovation and installation of AV infrastructure in conference rooms
- Liaising with AV integrators, vendors, and contractors
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Audio, Video, Recording, and Editing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Audiovisual Manager
Munger, Tolles & Olson LLP
10.2023 - Current
Senior Audiovisual Specialist
Munger, Tolles & Olson LLP
06.2022 - 10.2023
Audio Visual Specialist/ IT
Munger, Tolles & Olson LLP
12.2019 - 06.2022
Audio Visual Technician / IT
Munger, Tolles & Olson LLP
12.2018 - 01.2019
Audiovisual Technician
PSAV - Event Technologies
05.2018 - 12.2018
Hotel Sales Reservation Agent
AMResorts
01.2017 - 12.2017
Radio Board Operator
Radio C7 Jalisco
04.2016 - 11.2016
Freelance Sound Engineer/Technician
Design Sound
06.2015 - 12.2018
Bachelor of Arts - Audio Engineering And Production
Fermatta
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