Jessica Cardenas
Houston,TX
Summary
Driven and resourceful, I leveraged strong interpersonal skills and Excel proficiency at Amerapex Corporation to enhance document management and improve data analysis, significantly boosting operational efficiency. My adeptness at fostering customer relationships and streamlining administrative processes underscores my ability to contribute effectively to employer goals.
Administrative professional with comprehensive background in office management and support. Known for reliability and adaptability, consistently ensuring smooth operations and effective team collaboration. Expertise in scheduling, document handling, and communication.
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
12
12
years of professional experience
Work History
Administration Assistant
Amerapex Corporation
01.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Recorded expenses and maintained accounting records.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Managed travel arrangements for senior executives by securing flights and making hotel reservations.
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Liaised between clients and vendors and maintained effective lines of communication.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Performed research to collect and record industry data.
Youth Attendant
Houstonian Hotel Club & Spa
06.2016 - 01.2019
- Mentored new staff members by providing guidance on best practices for working with young people in diverse settings successfully navigating challenging situations that arose during programming hours.
- Assisted in the development of educational programs tailored to meet the diverse needs of each individual child.
- Promoted a safe and inclusive environment for all youths, addressing any conflicts or issues promptly and effectively.
- Provided homework assistance for students, ensuring comprehension and timely completion of assignments.
- Facilitated workshops on various topics such as life skills, decision-making, goal-setting, and conflict resolution for young people.
- Enhanced youth engagement by incorporating creative activities and age-appropriate games into daily routines.
- Improved communication skills among participants by implementing group discussions and team-building exercises.
- Maintained accurate records related to attendance, incident reports, parent contacts, activity schedules, and evaluations for each participant.
- Developed strong relationships with families, maintaining open lines of communication to keep them informed about their child''s experiences at the center.
- Maintained a clean, organized facility that met all state and local licensing requirements while providing a welcoming environment for children and their families.
- Offered emotional support to children experiencing personal challenges, connecting them with appropriate resources when necessary.
- Ensured compliance with safety regulations during activities both on-site and off-site during outings or field trips.
- Provided emotional support and companionship to improve quality of life for residents.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Set up promotional displays and equipment for special events and activities.
- Issued tickets to customers and collected payment and fees for desired services.
Sales Associate
The Childrens's Place
01.2013 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Education
High School Diploma -
Waltrip High School
Houston, Tx06-2013
Skills
- Scheduling
- Scheduling appointments
- Telephone reception
- Data organization
- Bookkeeping
- Spreadsheet tracking
- Expense validation
- Proofreading
- Document retrieval
- Payroll liability and deductions
- Administrative operations
- Office equipment
- Data analysis and research
- Microsoft Excel
- Database entry
- Scheduling and calendar management
- Filing and data archiving
- Professional and mature
- Deadline-oriented
- Meticulous attention to detail
- Spreadsheet development
- Prioritization
- Microsoft Word
- Recordkeeping
- Customer and client relations
- Filing
- Coordination
- Payroll and budgeting
- Excel spreadsheets
- Program files maintenance
- Resourceful
- Accounting skills
- Research
- Recordkeeping and bookkeeping
- Multitasking and prioritization
- Strong interpersonal skills
Timeline
Administration Assistant
Amerapex Corporation
01.2019 - Current
Youth Attendant
Houstonian Hotel Club & Spa
06.2016 - 01.2019
Sales Associate
The Childrens's Place
01.2013 - 06.2016
High School Diploma -
Waltrip High School
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