Jessica Caristo
Warners,USA
Summary
Experienced professional specializing in patient services and insurance claims management. Demonstrates a track record of increasing operational efficiency and ensuring strict adherence to HIPAA regulations. Effective in leveraging communication and organizational skills to enhance workflows and boost patient satisfaction.
Overview
6
6
years of professional experience
Work History
Front Desk Associate/Receptionist
Camillus Dental
Camillus, NY
07.2024 - 03.2026
- Enhanced patient service by promptly answering phone lines in busy dental practice.
- Coordinated patient appointments and specialty referrals to optimize scheduling efficiency.
- Processed insurance and patient payments promptly and accurately.
- Managed insurance claims and pre-estimates, ensuring accurate submission.
- Released patient records securely via email, maintaining confidentiality in accordance with HIPAA guidelines.
- Updated cancellation lists to improve appointment scheduling and reduce wait times.
- Streamlined daily operations by initiating and understanding new software systems.
- Sent monthly customer statements to ensure accurate financial data.
Human Resources Manager/Executive Assistant
Advanced IT, LLC
Solvay, NY
05.2023 - 05.2024
- Coordinated staff travel logistics, facilitating timely arrivals for key events.
- Organized company conferences and trade shows, increasing brand visibility and fostering employee engagement.
- Managed onboarding processes for new employees, creating orientation materials to facilitate smooth transitions.
- Reviewed payroll and tracked employee paid time off, ensuring accurate records for compliance.
- Executed tasks promptly to meet organizational deadlines.
- Maintained confidentiality of sensitive work-related records.
- Researched and collaborated with vendors for event logistics support.
- Scheduled testing for licenses to ensure compliance with regulations.
Document Support Specialist
Bond, Schoeneck & King
Syracuse, NY
01.2021 - 11.2022
- Processed and prepared court filings to ensure compliance with legal standards.
- Formatted documents using advanced Microsoft Word techniques for attorney review.
- Compiled and organized mailing packages for timely delivery to clients.
Administrative Assistant
Midstate Athletic Community Center
Cicero, NY
03.2020 - 12.2020
- Coordinated ice and locker room schedules to facilitate seamless operations.
- Supported daily facility operations to improve overall visitor satisfaction.
- Answered incoming phone calls to assist customers.
- Greeted patrons upon entry to foster a welcoming environment.
- Responded to general inquiries to assist visitors with their questions.
Education
Bachelor's Degree - Business Administration
Columbia College
Mattydale, NY12-2011
Skills
- Front office assistance
- Customer service
- Guest interaction
- Front desk software
- Payment management
- Data entry
- File management
- Document preparation
- Privacy compliance
- Information security
- Organizational skills
- Time management
- Calendar management
- Planning skills
- Departmental collaboration
- Problem solving
- Communication skills
- Listening skills
- Microsoft Word proficiency
- Multi-line phone operation
- Listening skills
- Document preparation
Timeline
Front Desk Associate/Receptionist
Camillus Dental
07.2024 - 03.2026
Human Resources Manager/Executive Assistant
Advanced IT, LLC
05.2023 - 05.2024
Document Support Specialist
Bond, Schoeneck & King
01.2021 - 11.2022
Administrative Assistant
Midstate Athletic Community Center
03.2020 - 12.2020
Bachelor's Degree - Business Administration
Columbia College