Jessica Carl

• Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
• Answered questions via phone or in person; interviewed clients; registering, screening, scanning and uploading all appropriate documents.
• Employee is attentive to case details and correctly links scanned documents to correct case file in system.
• Understands the need for productivity standards that will be required for specific job responsibilities.
  Currently maintains a productivity rating at or above the State’s expectation

• Processed an average of 50 transactions each day in a timely manner
• Receives applications for and issued Georgia driver licenses
• Built customer service confidence by actively listening to their concerns and giving appropriate feedback

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