Jessica Carr

• Assist clients with understanding software through training and basic troubleshooting
• Mentored novice team members through shadowing and live sessions to ensure maximum efficiency when handling customers
• Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
• Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.

Customer Success | Software Implementation | Troubleshooting | Mentoring

• Created and maintained social media sites for several large customers
• Escalated and/or resolved customer issues and feedback in a timely manner to ensure business image was maintained in a positive light
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Consulted with customers to assess needs and propose optimal solutions.

2 Social Media Management | Customer Service | Project Management | Issue Resolution | Billing

• Regulated product quality and maintained machinery in working condition while ensuring production goals and standards were adhered to
• Kept site work safe and in line with budget, schedule, and applicable building codes.
• Reduced client complaints by implementing a more effective customer service strategy.
• Delivered high-quality work on time and within budget, earning positive feedback from clients.

Printing | Basic machinery maintenance | Product/Team quality check

• Ensured machinery was in working order throughout assigned stations to ensure deliverables could be met in a timely manner in accordance with mail room policy
• Mail Sortation | Load and Operate Machinery | Records Keeping | Inventory Organization

• Operated multiple stations, including cashiers, photos, and general merchandise to ensure location standards were exceeded
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Customer Service | Sales | Cash Management | Inventory Management

• Assisted customers with purchases while maintaining store image and inventory
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Worked different stations to provide optimal coverage and meet production goals.

Inventory Management | Customer Success | General store upkeep | Opening and Closing Procedures