Jessica D. Carruthers
Browns Summit,NC
Summary
Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.
Overview
18
18
years of professional experience
Work History
Administrative Assistant/ Insurance
Duke Health
Greensboro, NC
02.2024 - Current
- Reports, Prior Authorizations for Surgical Procedures, Patient Relations, Faxes, downloading Medical Documents, phones
- Proficient in Microsoft Office, Teams, Jabber.
- Maintained and created all files, schedules, reports
- Composed correspondence
- Scheduled appointments and updated surgical procedures
- Directed phone calls
- Daily and Monthly reports.
- Ordering supplies for office.
Medical Records Clerk
Kings Daughters Health
Madison, IN
02.2020 - Current
- Medical records, phones, Meditech, Epic, greeting patients, filing, faxing, appointments.
Administrative Assistant/ Doctor Secretary
Eagle Internal Medicine At Tannenbaum
Greensboro, NC
12.2020 - 02.2024
- Referrals to other providers, Dailey deposits, phones, reports, Proficient Referrals, faxes, patient interactions, completed Doctor appointments and Personal Assistant to the providers.
- Proficient in Microsoft Office
- Maintained all files, schedules, reports
- Composed correspondence
- Scheduled appointments
- Manage and coordinate Calendars
- Processes expenses, purchase orders and invoices.
- Provided friendly service
- Provided administrative support
Member Care Coordinator
Partnership For Community Care
Greensboro, NC
08.2009 - 10.2019
- Organize and prepare for meetings, preparing materials, setting up conference rooms, projectors
- Preparing for parties and menu items.
- Prepares and distributes agendas, records and circulates meeting, taking minutes.
- Provide timely and effective Administrative Assistance to the office
- Collaborated with interdisciplinary team of professionals, as well as patients and families, to determine appropriate treatment options.
- Prepared all required Medical treatment records and reports.
- Provided respectful assistance to all parties, including patients, staff members, state and insurance company representatives.
- Prepared special audits and control reports by analyzing trends.
- Created and implemented audit program that could identify risks and assess compliance requirements.
- Performed audits of operational and financial areas to check compliance.
- Planned and executed School Supplies for children.
- Maintained records by creating monthly reports, closing terminated records and performing chart audits.
- Obtained scanned records and uploaded into company databases.
- Maintained quality levels above prescribed minimums to support team productivity and efficiency.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Data Entry Clerk
Guilford County Schools
Greensboro, NC
07.2007 - 01.2009
- Identified and corrected data entry errors to prevent duplication across systems.
- Maintained quality levels above prescribed minimums to support team productivity and efficiency.
- Compiled statistical information for special reports.
- Maintained records by creating monthly reports, closing terminated records and performing chart audits.
- Verified and updated account information in company computer system.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Updated departmental standard operating procedures and database to accurately reflect current practices.
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
- Identified system and account issues to quickly and accurately resolve.
- Verified and logged deadlines in response to daily inquiries and requests.
Education
High School Diploma -
Woodrow Wilson High School
Beckley, WVSkills
- File management
- Administrative support specialist
- Microsoft proficient
- Medical Records
- Verifying data accuracy
- Meticulous attention to detail
- Organizational skills
- Phones
- Documentation
- Organizational Skills
- Outlook
- Time Management
- Customer Service
- Filing
- Case Management
- Microsoft Excel
- Excel
- Data Entry
- Customer Service Skills
- Front Desk
- Medical Receptionist
- Medical Terminology
- Medical Office Experience
- EMR Systems
- Epic
- Conflict Management
- Computer Skills
- Crisis Intervention
- Hospital Experience
- HIPAA
- Patient/ Customer Care
- Clerical Experience
- EClinicalWorks
- Medical Scheduling
- ICD-10
- Insurance Verification
- Microsoft Office
- Patient relations
- Medical records
- Scheduling appointments
- Expense processing
- Customer service
- Report generation
- Communication skills
- Attention to detail
- Time management
- Problem solving
- Team collaboration
- Confidentiality compliance
- Computer skills
- Administrative support
- Multi-task management
- Administrative operations
- Phone call answering
- Microsoft Word
- Multitasking and prioritization
- Office administration
- Documentation and recordkeeping
- Computer proficiency
- Highly organized
- Data entry documentation
- Scheduling and calendar management
- Typing proficiency
- Email management
- Excel spreadsheets
- Confidential document control
- Customer relations
- File organization
- Microsoft outlook
- Office management
- Document preparation
- Microsoft Office Suite
- Strong interpersonal skills
- Appointment scheduling
- Schedule management
Personal Information
Title: Administrative Assistant
Timeline
Administrative Assistant/ Insurance
Duke Health
02.2024 - Current
Administrative Assistant/ Doctor Secretary
Eagle Internal Medicine At Tannenbaum
12.2020 - 02.2024
Medical Records Clerk
Kings Daughters Health
02.2020 - Current
Member Care Coordinator
Partnership For Community Care
08.2009 - 10.2019
Data Entry Clerk
Guilford County Schools
07.2007 - 01.2009
High School Diploma -
Woodrow Wilson High School