Jessica Carter
Davenport,IA
Summary
Experienced professional in developing solutions and enhancing customer experiences. Brings dedication to continuous improvement, knowledge of workflow optimization and background with organizational enhancements. Looking to put knowledge and abilities to good use in position designed to help others as well as to gain personal growth.
Overview
8
8
years of professional experience
Work History
Billing Team Lead
Cottingham & Butler/Sisco
Davenport, IA
08.2019 - Current
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Worked with Accounting Manager to properly apply customer remittances.
- Established and updated work tasks to account for changing staff levels and expected workloads.
Payroll Administrator
Eagle Security
Bettendorf, Iowa
09.2018 - 12.2019
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
- Calculated payroll deductions by accurately using Excel and processed payroll to meet preset requirements.
- Submitted Bi-weekly & Quarterly reports on payroll activities.
- Created and managed spreadsheets for expense calculations.
Customer Service & ATM Representative
Mound City Bank
Platteville, WI
03.2015 - 08.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Completed special projects by using effective decision making, critical thinking and time management skills.
Education
Associates - Accounting & Finance
Southwest Wisconsin Technical College
Fennimore, WI05.2017
Skills
- Clerical Support
- Account Posting
- Workflow Processes
- Staff Training
- Procedures Compliance
- Work Complaint Handling
- Policy Implementation
- Status Updates
Hobbies
- Reading
- Cooking
- Home Remodeling
- Archery
- Yoga
Timeline
Billing Team Lead
Cottingham & Butler/Sisco
08.2019 - Current
Payroll Administrator
Eagle Security
09.2018 - 12.2019
Customer Service & ATM Representative
Mound City Bank
03.2015 - 08.2018
Associates - Accounting & Finance
Southwest Wisconsin Technical College
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