Summary
Overview
Work History
Education
Skills
Timeline
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Terrance Henry

Richmond,TX

Summary

Results-driven Billing Team Lead known for unparalleled productivity and ability to efficiently complete tasks. Possess specialized skills in invoice processing, financial reconciliation, and client account management. Excel at communication, leadership, and problem-solving, ensuring smooth billing operations and effective team collaboration.

Overview

14
14
years of professional experience

Work History

Billing Team Lead

Loomis US
Houston, TX
06.2021 - Current
  • Support the team on a day-to-day basis, ensuring timely and accurate billing and invoicing.
  • Organize, assign, delegate, and coordinate the billing team workload to ensure accuracy while meeting objectives and deadlines.
  • Monitor reports and perform internal audits to validate billing accuracy and completeness.
  • Monitor credit/rebill percentages and work with branch locations to identify root causes. Partner with branch location to reduce non-response time for credit disputes from the customer.
  • Continuously work with supervisor and manager to improve billing policies, procedures and guidelines based on analysis of root cause and corrective actions for billing issues.
  • Provide feedback to supervisor and manager regarding employee performance and development.
  • Continuously promote a positive working environment and improve employee morale.
  • Manage cross-training within the team and ensure documentation is saved in a central location.
  • Participate and/or lead projects as assigned.
  • Perform semi-annual review for branch billers.

Vault Lead

Loomis US
Houston, TX
08.2018 - 06.2021
  • Navigated and mastered multiple computer systems, applications and search tools and operated high-speed desktop currency counters and coin machines.
  • Investigated any reported irregularities or discrepancies immediately upon discovery.
  • Adhered to regulatory and company security and audit procedures.
  • Transmitted orders to supply cash to meet daily needs.
  • Resolved discrepancies between physical cash balances in the vault and computerized system records.
  • Used the Track and Trace system to monitor incoming and outgoing routes
  • Logged in liability and monitored for accuracy
  • Satisfy customer expectations to continue partnerships

Teacher

Young Leaders Campus Network
Sugar Land, TX
06.2013 - 07.2018
  • Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Supervised after school activities such as clubs or sports teams.

Summer Camp Counselor

Primrose Schools
Katy, TX
06.2011 - 06.2013
  • Implemented feedback mechanisms for campers and staff, continually improving camp operations.
  • Designed and implemented daily activity schedules for groups of campers, promoting teamwork and personal growth.
  • Developed strong relationships with parents to provide updates on their child's progress at camp.
  • Enforced discipline and policies to protect safety of recreational activity participants.
  • Managed daily operations of recreational facilities.
  • Encouraged positive behavior among campers through role modeling and reinforcement techniques.
  • Coached campers in various sports and activities to improve skills and promote fun experiences.

Education

Bachelor of Science -

Tarleton State University
Stephenville, TX
05-2014

Skills

  • Invoice management
  • Business operations support
  • Billing cycle management
  • Customer engagement
  • Billing dispute resolution
  • Claims processing
  • Financial reporting
  • Audit procedures
  • Account reconciliation
  • Month-end closing procedures
  • Report generation
  • Billing systems and software

Timeline

Billing Team Lead

Loomis US
06.2021 - Current

Vault Lead

Loomis US
08.2018 - 06.2021

Teacher

Young Leaders Campus Network
06.2013 - 07.2018

Summer Camp Counselor

Primrose Schools
06.2011 - 06.2013

Bachelor of Science -

Tarleton State University

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Terrance Henry