Jessica Carter
Powell,WY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Not scared of hard work and learning new skills.
Overview
14
14
years of professional experience
Work History
Extreme Realities Design
Self Employed
Powell, WY
01.2017 - Current
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Edited photographs for use in digital media platforms including web banners and social media posts.
- Assisted in selecting colors, images, text style and layout for each project.
- Selected colors and themes while adding functionality to create new designs.
- Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs.
- Submitted design ideas to plan projects with customers and managers.
- Worked with customers to present mockups and collect information for adjustments.
- Produced projects for advertising and informational purposes.
- Determined size and layout of copy material and selected styles and size of fonts.
- Maintained up-to-date knowledge of industry trends in graphic design technologies. Knowledge of Adobe Illustrator & Adobe Photoshop
Banking Customer Service Representative
Elk Basin Credit Union
Powell, WY
04.2010 - 01.2017
- Provided account information and answered customer inquiries in a timely manner.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Identified potential fraud cases and reported them to the supervisor.
- Explained banking procedures and regulations to customers accurately.
- Maintained records of customer accounts including transactions and balances.
- Handled cash deposits and withdrawals accurately according to established procedures.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Reconciled discrepancies between teller cash counts and computerized records on a daily basis.
- Informed customers about new products or services available through the bank.
- Performed general clerical duties such as filing documents related to customer accounts.
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
- Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
- Verified customer signatures against signature cards on file at the branch.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Calculated daily transactions with adding machines and calculators.
Education
Associate of Arts - Graphic Design
Northwest College
Powell, WY05-2001
Skills
- Call Management
- Appointment Scheduling
- Account updating
- Paperwork Processing
- Complaint resolution
- Data Entry
- Scheduling
- Retail sales customer service
- Multi-Task Management
- Administrative Support
- Call Center Operations
- Not Afraid of Hard Work
- Willingness to learn
- Dedicated Work Ethic
- Residential Cleaning
- Customer Service
- Attention to Detail
References
References available upon request.
Timeline
Extreme Realities Design
Self Employed
01.2017 - Current
Banking Customer Service Representative
Elk Basin Credit Union
04.2010 - 01.2017
Associate of Arts - Graphic Design
Northwest College