Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Caruso

Soddy,TN

Summary

Dynamic and dedicated professional with a proven track record at Resource Ministries, specializing in client support and task management. Achieved recognition for effectively coordinating transportation for homeless individuals while enhancing interdepartmental communication. Strong interpersonal skills drive high satisfaction levels and foster lasting relationships, contributing to efficient operations.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Resource Ministries
Chattanooga, TN
02.2022 - 03.2025
  • Coordinated transportation for homeless individuals.
  • Facilitated communication between different departments within the organization
  • Coordinated with landlords and other organizations to rehouse the homeless.
  • Prepared meals for the homeless

Customer Service Representative

Weigals
Hixson, TN
09.2024 - 01.2025
  • Delivered outstanding customer service to achieve high satisfaction.
  • Exhibited a strong commitment to maintaining professionalism during complex customer engagements.
  • Built lasting rapport with clients through positive communication.
  • Remained calm and professional in stressful circumstances
  • Built trust with customers, resulting in increased return clientele.

Customer Service Cashier

Dollar General Store
Soddy Daisy, TN
06.2013 - 08.2024
  • Greeted customers and provided friendly customer service.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Received payment by cash, check, credit cards, or automatic debits.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Operated cash registers to process payments for merchandise
  • Stocked shelves, racks, cases and tables with new or seasonal merchandise.

Shift Leader

Firehouse Subs
Hixson, TN
08.2023 - 03.2024
  • Supported onboarding of new team members for shifts.
  • Provided accurate information regarding specials and menu items, ensuring quick response to customer questions.
  • Implemented detailed training programs covering all facets of employee duties.
  • Ensured correctness of daily sales documentation before management review.
  • Maintained compliance with health regulations during food item preparation.
  • Conducted closing cash counts to ensure accurate documentation and prepare bank deposit statements.

Assistant Store Manager

Circle K
Soddy Daisy, TN
10.2020 - 06.2022
  • Created a reliable method for monitoring and managing inventory levels.
  • Educated employees in company guidelines and best practices.
  • Encouraged employees through effective leadership strategies during busy business intervals.
  • Managed cashiers during payment processing to enhance sales efficiency.
  • Assigned roles according to team abilities for improved service efficiency.

Customer Service Cashier

Dollar Tree
Soddy Daisy, TN
09.2020 - 03.2021
  • Ensured positive customer experience by offering friendly assistance.
  • Followed policies to manage return and exchange processes accurately.
  • Maintained inventory levels on the retail floor.
  • Provided assistance to team members for seamless store functioning.
  • Processed cash, check, and credit card transactions.
  • Arranged purchased items based on classification to streamline the checkout process.

Education

Psychology

Jefferson Community College
Watertown, NY

Skills

  • Client support
  • Task management skills
  • Timeline coordination
  • Trustworthy and accountable
  • Ambitious and focused
  • Strong interpersonal skills
  • Committed professional

References

Ronald Goodwin (423)432-6978

Nancy Ezell (423)314-3017

Sabrina Turner (423)535-0726

Timeline

Customer Service Representative

Weigals
09.2024 - 01.2025

Shift Leader

Firehouse Subs
08.2023 - 03.2024

Administrative Assistant

Resource Ministries
02.2022 - 03.2025

Assistant Store Manager

Circle K
10.2020 - 06.2022

Customer Service Cashier

Dollar Tree
09.2020 - 03.2021

Customer Service Cashier

Dollar General Store
06.2013 - 08.2024

Psychology

Jefferson Community College

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