Adminstrative Assistant
Joshua Llerandi-Dookie
Oaks Integrated Care
Trenton,NJ
6
years of professional experience
Administrative Professional with extensive experience in office management, scheduling, and communication. Delivered efficient operations and supported executive teams through effective multitasking and adaptability to changing needs. Provided compassionate support to individuals by managing daily activities and crafting personalized care plans.
Work History
3 Months
07.2026 - Current
3 Months
Administrative Assistant
Oaks Integrated Care | Trenton, NJ
07.2026 - Current
- Greet and check in clients while providing professional front desk support.
- Answer and route phone calls, respond to inquiries, and coordinate client appointments.
- Secured building access and monitored hallways to ensure safety for clients, staff, and visitors.
- Managed transportation logs while completing faxing, printing, copying, and document organization to support office operations.
- Oversaw office supplies and restocked shared areas to maintain an organized and welcoming reception environment.
- Coordinated scheduling, calendar updates, and appointment reminders for clinical and administrative staff.
- Managed confidential records, filing systems, and document preparation with strong attention to accuracy.
- Entered and updated client information in electronic records and internal tracking systems.
10 Months
10.2025 - 08.2026
10 Months
DIRECT SUPPORT PROFESSIONAL (DSP)
Delta Community Supports | Langhorne, PA
10.2025 - 08.2026
- Administered medications and documented doses to ensure compliance with agency protocols and support client health.
- Recorded behavioral incidents and daily progress notes to enhance accuracy of care plans and track client progress.
- Supported community outings, transportation, meals, and daily living activities according to individual plans.
- Completed controlled-substance counts and maintained secure medication storage to ensure safety and regulatory compliance.
- Supported individuals with developmental disabilities in daily living activities, promoting independence and dignity.
- Administered medications accurately while following prescribed schedules and documentation requirements.
- Documented client progress, incidents, and care activities in compliance with agency standards.
- Transported individuals to appointments, community activities, and recreational outings safely.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
1 Year 3 Months
07.2024 - 10.2025
1 Year 3 Months
Fuel Associate
Wawa | Brooklawn, NJ
07.2024 - 10.2025
- Delivered attentive customer service, ensuring safety and efficiency in fuel operations.
- Monitored spills, hazards, and high-traffic conditions, executing emergency procedures to maintain safety.
- Kept outdoor service areas clean and organized, facilitating clear communication with team members.
- Maintained fuel court cleanliness, replenished squeegees, and cleared trash to support guest-ready conditions.
- Monitored fuel dispensers, reported equipment issues, and coordinated timely maintenance requests.
- Assisted guests with pump operations, payment questions, and fuel court directions.
- Inspected fuel islands for compliance, verifying signage, lighting, and hazard-free conditions.
- Coordinated daily fuel court priorities, balancing cleaning, stocking, and guest assistance responsibilities.
1 Year 5 Months
08.2023 - 01.2025
1 Year 5 Months
Sales Associate
Target | Swedesboro, NJ
08.2023 - 01.2025
- Picked, packed, and prepared customer orders accurately to ensure timely delivery.
- Organized work areas and adhered to safety and lifting procedures to promote a safe workplace.
- Collaborated with team members and supervisors to achieve daily productivity and quality targets.
- Maintained organized work areas and followed workplace safety and lifting procedures.
- Delivered guest-focused service across sales floor, fitting rooms, and checkout areas.
- Merchandised product displays and maintained zoning standards to support clean, organized aisles.
- Processed returns, exchanges, and purchase adjustments accurately while resolving guest concerns.
- Replenished inventory from stockroom and prioritized backstock to keep shelves sale-ready.
- Operated POS systems, handled payments, and completed transactions with accuracy.
2 Years
08.2021 - 08.2023
2 Years
Outbound Call Center Representative
Stockton University Polling Institute | Galloway, NJ
08.2021 - 08.2023
- Handled high-volume inbound calls, resolved billing questions, and documented interactions in Zendesk to ensure accurate records.
- Handled high-volume inbound calls, resolved billing questions, and documented customer interactions in Zendesk.
- Conducted outbound survey calls, recording county responses to support data collection for analysis.
- Met schedule and call-handling expectations while maintaining professional service.
- Managed high-volume inbound calls, resolving student and community inquiries with accurate information and maintaining professional service standards.
- Navigated CRM and student information systems to update records, document interactions, and maintain data accuracy.
- Explained university policies, registration procedures, and campus services using clear, student-focused communication.
- Conducted outbound survey calls and accurately recorded county responses for data teams.
- Monitored call queues and prioritized urgent requests to support service-level expectations.
6 Months
01.2021 - 07.2021
6 Months
Custodial Worker
Walt Disney World Resort | Orlando, FL
01.2021 - 07.2021
- Maintained clean, sanitized guest and shared areas, ensuring compliance with safety standards for guest comfort and health.
- Disinfected restrooms and high-touch surfaces, promptly addressing spills and hazards to uphold a safe environment.
- Assisted guests respectfully, collaborating with team members while managing responsibilities in a fast-paced setting.
- Cleaned guest areas, restrooms, and attractions using approved sanitation procedures.
- Operated floor care equipment to maintain polished, hazard-free walkways and public spaces.
- Replenished restroom supplies and inspected facilities for cleanliness throughout shifts.
- Coordinate floor care using mops, buffers, vacuums, and approved cleaning chemicals.
- Oversee daily custodial routines to maintain clean, safe, and orderly facilities.
- Inspect restrooms, common areas, and high-touch surfaces for sanitation compliance.
- Restock supplies and report maintenance issues to support uninterrupted operations.
- Train new custodial staff on safety procedures, equipment use, and cleaning standards.
Education
Bachelor of Science - Hospitality and Tourism Management
Stockton University | Galloway, NJ | 05-2023
High School Diploma
Buena Regional High School | Buena, NJ | 06-2019
Skills
Office administration
Data entry
File organization
Computer skills
Multi-line phone systems
Client relations
Client relations
Client support
Timeline
Administrative Assistant
Oaks Integrated Care
07.2026 - CurrentRead more
DIRECT SUPPORT PROFESSIONAL (DSP)
Delta Community Supports
10.2025 - 08.2026Read more
Fuel Associate
Wawa
07.2024 - 10.2025Read more
Sales Associate
Target
08.2023 - 01.2025Read more
Outbound Call Center Representative
Stockton University Polling Institute
08.2021 - 08.2023Read more
Custodial Worker
Walt Disney World Resort
01.2021 - 07.2021Read more
Stockton University - Bachelor of Science, Hospitality and Tourism Management
Read more
Buena Regional High School - High School Diploma,
Read more