Jessica Castaneda
102 1/2 N Sycamore Rialto,CA
Summary
Dynamic professional with a proven track record at Mi Amor, excelling in team management and customer relations. Skilled in safety awareness and route planning. My ability to resolve customer concerns and enhance operational efficiency drives loyalty and success.
Overview
8
8
years of professional experience
Work History
Server
Oakmont of San Antonio
08.2017 - 10.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Requires a lot of patience.
- Made sure the residents where feeling good at all times and cleared out any complaints if any.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Manager
Mi Amor
12.2022 - 07.2025
- Cross-trained existing employees to maximize team agility and performance.
- Kept track of inventory.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed sales/billing.
- Managed shipping/receiving.
Delivery Assistant
Dos Artes
03.2023 - 08.2025
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Verified load against delivery ticket before beginning every shift.
- Help deliveries good up in San Francisco Area.
- Obtained signatures from customers upon delivery of goods.
- Successfully avoided time delivery delays by carefully planning best routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
High School Diploma -
Montclair High
Montclair, CA08-2009
Skills
- Safety awareness
- Route planning
- Package handling
- Delivering on time
- Vehicle loading
- Managing Billing
- Sales person
- Adaptability
- Decision-making
- Teamwork and collaboration
- Inventory management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Delivery Assistant
Dos Artes
03.2023 - 08.2025
Manager
Mi Amor
12.2022 - 07.2025
Server
Oakmont of San Antonio
08.2017 - 10.2021
High School Diploma -
Montclair High