Summary
Overview
Education
Work History
Skills
Languages
Timeline
Generic

Jessica Castillo

Laveen,AZ

Summary

Dynamic Waitress Supervisor at Mariscos El Kora with proven expertise in task delegation and complaint handling. Enhanced customer satisfaction through effective training and operational problem-solving, achieving a notable increase in service quality. Proficient in Microsoft Excel and committed to maintaining high service standards while fostering a positive dining experience.

Overview

8
8
years of professional experience

Education

No Degree - Engineer Industry

Itson
Guaymas, Sonora

Work History

Waitress Supervisor

Mariscos El Kora
Phoenix
12.2016 - 05.2025

I was working like waitress and I have a lot experience working with people and customer service

Skills

Task delegation

Complaint handling

Order accuracy

Sales promotion

Customer service

Greeting and seating guests

Worker training

Cash handling

Inventory control

Microsoft Excel

Service quality standards evaluation

Food assembly supervision

Operational problems analysis

ServeSafe manager

Problem-solving

Problem-solving abilities

Adaptability and flexibility

Languages

English
Professional Working

Timeline

Waitress Supervisor

Mariscos El Kora
12.2016 - 05.2025

No Degree - Engineer Industry

Itson
Jessica Castillo