Jessica Castrillon
Altamonte Springs,FL
Summary
Dedicated Document Imaging Specialist touting experience in handling established production rates while managing record quality. Knowledgeable in current data regulations and consistent in following all rules to preserve information integrity. Flexible and confident with a drive to help companies succeed.
Overview
3
3
years of professional experience
Work History
Health Information Management
ADVENT HEALTH
12.2023 - Current
- Maintains productivity and quality levels in accordance with current standards
- Ensure all pages have the appropriate patient identification and form identification code
- Critical thinker
- Excellent telephone skills
- Able to work independently and in a team environment
- Excellent organizational skills
- Ability to delegate tasks to manage workload.
Imaging Support Coordinator
ADVENT HEALTH
05.2023 - 12.2023
- Process requests to designated Imaging facilities in a timely manner and according to STAT
- Demonstrate excellent communication, between Imaging facilities and Doctors
- Organize RightFax emails to proper folders
- Maintain all patient’s information confidential according to HIPPA
- Utilize various programs to accomplish different tasks required to requested assignments
- Communicate with techs to address the Q&A
- Confirm with PCP if received results for patients
- Ability to operate a computer, fax, scanner and copier.
Director of Clinical Services
LILY’S HELPING HANDS, LLC
08.2022 - 02.2023
- Accountable for the operational, administrative and clinical leadership of the agency
- Managed all aspects of the agency including compliance, recruitment, quality of care, finances, performance, patient experience and communications with management
- Performed supervision of Home Health Aids, scheduling of client care, maintenance of client records and employee records and other office coordination duties.
Pharmacy Clerk Sales
HILL DERM PHARMACY, INC
08.2021 - 08.2022
- Made an average of 50 daily outbound calls to patients to collect payment on dermaceutical prescriptions
- Communicated with customers in a metrics-driven environment to achieve daily sales goals
- Demonstrated Ability to multitask using a computer and simultaneously providing customer support
- Utilized POS system to cash out prescriptions and created labels for outgoing prescriptions on Pitney Bowes
- Resolved patients concerns in a timely manner and assisted patients tracking their packages.
Education
Home Health Diploma -
I.T. of Central Florida Vocational School
01.2014
High School Diploma -
Lake Brantley High School
01.2003
Skills
- Document Imaging Systems
- Records Management
- Quality Assurance
- Organization and Time Management
- Computer Skills
- Data Entry
- Medical Terminology
- Health Records Review
Skills Abilities
0215- LIFE INCL VAR ANNUITY & HEALTH LICENSE, 0440- CUSTOMER REPRESENTATIVE, English/Spanish native proficiency
Timeline
Health Information Management
ADVENT HEALTH
12.2023 - Current
Imaging Support Coordinator
ADVENT HEALTH
05.2023 - 12.2023
Director of Clinical Services
LILY’S HELPING HANDS, LLC
08.2022 - 02.2023
Pharmacy Clerk Sales
HILL DERM PHARMACY, INC
08.2021 - 08.2022
Home Health Diploma -
I.T. of Central Florida Vocational School
High School Diploma -
Lake Brantley High School