Natalia Mayela Santiago Rodriguez

• Maintained and managed confidential patient medical records in compliance with HIPAA regulations.

• Reviewed electronic health records (EHR) for accuracy, completeness, and proper documentation.

• Processed medical records requests and ensured timely release of information.

• Updated patient demographic and insurance information within EMR systems.

• Assisted providers and clinical staff with chart management and medical documentation.

• Scanned, indexed, and organized patient records into electronic filing systems.

• Ensured accurate record retention and compliance with healthcare policies and procedures.

• Communicated with patients, insurance companies, and healthcare staff regarding medical records inquiries.

• Retrieved medical data for physicians and patients.

• Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
• Reviews orders prior to pick up for accuracy and purchase-by dates.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
• Helped customers locate products and checked store system for merchandise at other sites.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
• Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.

• Utilized different softwares to manage and confirm patient data, such as insurance, demographic and medical history information.
• Audited records for accuracy.
• Responded to materials requests and retrieved necessary information.
• Kept accurate log of all requests for medical information and records.
• Reviewed charts and flagged incomplete or inaccurate information.
• Received and routed medical records.
• Adhered to all facility, company and legal guidelines.
• Reviewed medical records for completeness and filed records in alphabetic and numeric order.

• Filed and updated patient information and medical records.
• Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
• Reviewed patient diagnosis codes to verify accuracy and completeness.
• Analyzed medical records to satisfy insurance company mandates.
• Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments.
• Verified proper ICD-9 coding on claims.
• Communicated with insurance providers to resolve any denied claims and resubmit.
• Verified signatures and checked medical charts for accuracy and completion.

• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
• Adhered to strict HIPAA guidelines at all times to protect patient privacy.
• Checked patient data including insurance, demographic and health history to keep information current.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Maintained current and accurate medical records for patients.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.