Jessica Caudill
Walgreens
Pikesville,MD
7
years of professional experience
Experienced Shift Lead with strong customer service, cash handling, and team training skills. Known for resolving issues, keeping operations organized, and ensuring smooth store performance during busy shifts.
Work History
Shift Lead
4 Years 11 Months- Trained team members on register procedures, customer service standards, and store policies.
- Supervised front-end operations, ensuring smooth customer flow and timely task completion.
- Monitored cash handling, reconciled drawers, and resolved register discrepancies accurately.
- Coordinated opening and closing routines, maintaining readiness for daily store operations.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Supported inventory counts, restocking, and merchandising to keep shelves organized and accessible.
- Resolved customer concerns professionally, escalating issues when needed to protect service quality.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Shift Lead, Assistant Manager, Store Manager
2 Years 5 Months- Supervised daily store operations, ensuring smooth register coverage, stocking, and customer service during assigned shifts.
- Trained new associates on cashier procedures, recovery standards, and opening and closing routines.
- Monitored cash handling, balanced tills, and resolved register discrepancies according to company procedures.
- Directed stocking, merchandising, and inventory replenishment to maintain organized, sale-ready sales floor conditions.
- Resolved customer concerns quickly, preserving service quality and minimizing disruptions to store operations.
- Opened and closed store shifts, completing audits, securing merchandise, and preparing handoff documentation.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
Education
High School Diploma
Skills
Shift leadership
Cash handling
POS system operation
Customer support
Employee training
Safety compliance
Coaching and mentoring
Team motivation
Performance improvement
Issue resolution
Guest service
Problem-solving
Adaptability
Operational documentation
Shift checklists
Workplace safety
Cash register management
Task prioritization
Time management
Timeline
Shift Lead
Walgreens
11.2021 - CurrentRead More
Shift Lead, Assistant Manager, Store Manager
Dollar General
05.2019 - 10.2021Read More
Tuscarora High School
High School Diploma
Read More