Jessica Ceranski
Henrietta
Summary
Grasps company initiatives quickly as a manager, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.
Overview
13
13
years of professional experience
Work History
Store Manager of Operations
Party City
01.2011 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Tracked stock using company inventory management software.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Placed TOP 3 in the 2018 Balloon Olympics
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
Retail Sales Consultant
AT&T
03.2018 - 04.2020
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Devised and implemented product strategies for filling market gaps and driving consistent sales.
- Catered product launches specifically and successfully towards clientele to meet business objectives and support customer relations.
Education
No Degree - Liberal Arts And General Studies
Monroe Community College
Rochester, NYHigh School Diploma -
Rush Henrietta Senior High School
Henrietta, NY06.2013
Skills
- Product demonstrations
- Upselling strategies
- Customer satisfaction
- Product promotions
- Store opening and closing
- Sales
- Inventory Control
- Cash Handling
- Client Needs Assessment
- Store Merchandising
- Cash Management
- Product Knowledge
- Customer Accounts Management
- Store Management
- Store Operations
- Employee Scheduling
- Recruitment and Hiring
- Employee Training
- Marketing Strategies
- Merchandise Planning
- Problem Solving
- Financial Reporting
Languages
Laotian
Native or Bilingual
Timeline
Retail Sales Consultant
AT&T
03.2018 - 04.2020
Store Manager of Operations
Party City
01.2011 - Current
No Degree - Liberal Arts And General Studies
Monroe Community College
High School Diploma -
Rush Henrietta Senior High School