JESSICA CHANAE STOTT
Orting
Summary
Accomplished leader accustomed to managing daily operations. Excels in developing and implementing operational strategies while enforcing compliance with safety regulations and policies. Proven track record of establishing cost-effective, efficient services and producing outstanding client satisfaction outcomes. Exceptional interpersonal, organizational and problem-solving skills. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a strong work ethic and the ability to quickly adapt to new tasks and environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Project Administrator
STRATA Geotechnical Engineering
Spokane
01.2024 - Current
- First-line support for reviewing and delivering Daily Field Reports (DFRs) with timely and professional transmittals.
- Formatted and ensured quality control for geotechnical engineering and construction materials testing proposals and reports, enhancing clarity and professionalism.
- Prepare project abstracts, maintain updated employee resumes, and format inspection forms and summary letters.
- Project Documentation & Control: Manages project records, including contracts, submittals, vendor drawings, and RFPs, ensuring all technical documentation meets company and industry standards.
- Built and maintained detailed project schedules, monitored key milestones, and tracked budgets to facilitate on-time project delivery.
- Coordination & Communication: Acts as the central point of contact between engineering teams, clients, contractors, and internal stakeholders to facilitate collaboration.
- Administrative Oversight: Processes consultant/contractor invoices, handles project financial reports, and organizes project meetings and status updates.
- Process Improvement: Implements workflows, risk management practices, and quality standards to improve efficiency
- Review resumes, coordinate and host interviews, onboard new employees, and support staff mentoring, engagement, and training initiatives.
- Coordinated day-to-day administrative functions for multiple geotechnical engineering projects, ensuring adherence to project timelines and budget constraints.
- Managed and tracked project documentation, including soil reports, borehole logs, lab test results, and environmental assessments.
- Scheduled fieldwork, drilling operations, and subcontractor activities while maintaining alignment with client expectations and regulatory deadlines.
- Assisted in the preparation and submission of technical proposals, RFIs, and contract documents for public and private sector projects.
- Maintained project tracking systems (e.g., MS Project, Primavera, or internal tools) to monitor deliverables, approvals, and milestones.
Clinical Manager
ANESIS PAIN AND SPINE
Everett, Tacoma, Renton
09.2022 - 09.2023
- Assists the Administrative Director for the development of capital and operational budgets with particular attention focused on staffing requirements and ability to meet patient treatment needs.
- Manage and direct all staff including nurses, MA's, and physicians, staffing schedules, hiring, firing, training programs for oncoming new hires, of 5 fully operational clinics across the Puget Sound.
- Performed variance analyses monthly and recommended plans of correction.
- Develops and ensures compliance with the clinic's annual operating budget and financial operations.
- Identified and allocated technical and personnel resources to meet needs of patients, families, and colleagues.
- Monitors patient program and staffing needs to provide quality and fiscally responsible patient-focused care.
- Managed a team of over 30 employees in a call center located outside of the United States.
- Monitored study activities to ensure compliance with protocols and relevant regulatory and institutional policies.
- Designed training programs for new employees on topics such as safety practices or HIPAA regulations.
- Implemented and developed new programs to improve quality of care or operational efficiency in hospitals or clinics.
- Identified areas requiring operating efficiencies and implemented appropriate solutions.
- Developed strategies to enhance customer service levels while achieving operational objectives.
- Reviewed patient charts and medical records to assess quality of care provided by physicians and other healthcare providers.
- Directed requisition, collection, labeling, storage, or shipment of specimens.
- Met routinely with facility administrator to discuss personnel and patient care status, issues and information.
- Prepared various reports such as aging report, revenue report and payment analysis report.
- Ensured all received payments are applied correctly according to customer's instructions.
Office Manager/Surgical Coordinator
SIGHTLINE OPHTHALMOLOGY
Gig Harbor
07.2021 - 09.2022
- Schedule all patients for RLE and Cataract surgery, including coordination of benefits, pre-op, post-op and medication consultations.
- Scheduling all patients for their exams, Laser procedures, consultations, in office extractions.
- Coordinated daily schedules for physician and staff to ensure timely patient appointments.
- Coordinated scheduling of all meetings, events, and consultations for physician to optimize workflow.
- Managed patient communications, addressing concerns and resolving issues to enhance patient satisfaction.
- Conducted pretesting and provided post-operative care for all patients to ensure their comfort and recovery.
- Oversaw office communications, including emails, phone calls, and voicemails for efficient information flow.
- Training, hiring and managing all new employees.
- Drafted employee handbook and office manual/policy.
Optician & Office/Lab Manager
EYES ON YOU
Seattle
06.2015 - 07.2021
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Adjusted and repaired customer eyewear.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance preauthorization and notified patients upon eyewear availability.
- Processed insurance claims for patient eyewear services.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records, and assisted with preliminary testing to ensure seamless patient care.
- Investigated and resolved customer complaints to enhance satisfaction and loyalty.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Trained and mentored 10+ new eyewear specialists, fostering a knowledgeable team and promoting ongoing education on current technologies.
- Conducted special tests such as field of vision assessment, OCTs and pachymetry.
- Managed inventory of frames, lenses, and accessories for optimal stock levels.
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Optician
EYE SOCIETY VISION GALLERY
Bellevue
02.2009 - 06.2015
- Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Recommended and sold eyewear products and services in retail and clinical settings to enhance customer satisfaction and support company revenue goals.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Created detailed work orders outlining specifications for lenses and frames to facilitate accurate and efficient order processing.
- Conducted special tests such as field of vision assessment, OCTs and pachymetry.
- Stocked and maintained inventory, organized displays, and processed defective and spoiled frames to ensure optimal store presentation and product availability.
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Ophthalmic Technician
OPHTHALMIC CONSULTANTS NORTHWEST
Seattle
01.2007 - 05.2008
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Cleaned, sterilized, and maintained surgical equipment and examination rooms to ensure a safe and hygienic environment for patient care.
- Observed pupils, visual acuteness, and extra-ocular movements to check patient status.
- Counseled patients on surgery and treatment plans, facilitating understanding and compliance with medical recommendations.
- Advised patients on ocular medications, dressings, and contact lenses.
- Delivered detailed instructions for pre- and post-op eye care to patients.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Ensured quality patient care from admission to discharge through direct supervision of all nursing and ancillary staff.
- Led patients to exam rooms, collected medical histories, and asked relevant health and medication questions to equip physicians with comprehensive initial data.
- Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
Education
BACHELOR OF SCIENCE - Business Development
PACIFIC LUTHERAN UNIVERSITY
Tacoma01-2008
HIGH SCHOOL DIPLOMA - Running start, graduated with AA
PENINSULA HIGH SCHOOL
Gig Harbor05-2005
Skills
- Project scheduling
- Proposal management
- Process improvement
- Records Management
- Scheduling tracking
- Quality control
- Proficient in EMR systems
- ICD-10 Billing
- Medicare Compliance
- MS Office
- Typing speed 50 wpm
- Resource management
- Team leadership
- Business communication
- Customer service
- Conflict resolution training
- Proposal management
Certification
- Insurance producer - WA State
Timeline
Project Administrator
STRATA Geotechnical Engineering
01.2024 - Current
Clinical Manager
ANESIS PAIN AND SPINE
09.2022 - 09.2023
Office Manager/Surgical Coordinator
SIGHTLINE OPHTHALMOLOGY
07.2021 - 09.2022
Optician & Office/Lab Manager
EYES ON YOU
06.2015 - 07.2021
Optician
EYE SOCIETY VISION GALLERY
02.2009 - 06.2015
Ophthalmic Technician
OPHTHALMIC CONSULTANTS NORTHWEST
01.2007 - 05.2008
BACHELOR OF SCIENCE - Business Development
PACIFIC LUTHERAN UNIVERSITY
HIGH SCHOOL DIPLOMA - Running start, graduated with AA
PENINSULA HIGH SCHOOL