Jessica Chipman
Norton
Summary
Motivated and empathetic individual seeking a Consumer Advocate role to utilize customer service experience, active listening skills, and commitment to helping consumers achieve positive outcomes.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
National Grid
Northborough, MA
11.2021 - Current
- Deliver exceptional customer service by addressing customer concerns professionally and identifying appropriate solutions.
- Respond to and manage emergency customer calls, ensuring timely resolution and adherence to safety procedures.
- Updated and maintained customer account information accurately to ensure confidentiality and compliance.
- Update and maintain customer account information with a high level of accuracy and confidentiality.
- Process customer payments and provide support regarding payment options and account balances.
- Investigated and resolved customer billing inquiries and service-related concerns to enhance customer satisfaction.
- Delivered exceptional customer service by professionally addressing concerns and providing tailored solutions.
Medical Billing Accounts Receivable Specialist
Community Counseling of Bristol County
Taunton, MA
09.2020 - 04.2021
- Performed data entry, charge entry, claims submission, and medical billing and collections to ensure accurate and timely processing.
- Tracked and appealed unpaid and denied insurance claims via phone and Internet to recover revenue and minimize financial loss.
- Processed and reconciled accounts receivable transactions efficiently to ensure accuracy.
- Managed collections efforts, following up on overdue accounts to improve cash flow.
- Developed and maintained relationships with clients to facilitate timely payments.
Medical Billing Intern
Community Counseling of Bristol County
Taunton, MA
08.2020 - 08.2020
- 120 Hours of experience in the medical billing
- Executed data entry, charge entry, claims submission, medical billing, and collections to ensure accurate processing.
- Tracked and appealed unpaid and denied insurance claims via phone and Internet to facilitate timely resolution.
- Managed front office procedures, file management, and reporting to support efficient operations.
School Bus Driver
H & L Bloom Inc.
Taunton, MA
07.2018 - 10.2019
- Transported students to and from school along predetermined routes, ensuring timely and safe pickups and drop-offs at designated stops for regular sessions, field trips, and sporting events.
- Conduct daily safety and operational inspections; report mechanical repairs; fuel bus.
- Operated 2-way radio for effective communication; attended safety, first aid, and training meetings as mandated by federal law; executed periodic safety drills to ensure compliance and preparedness.
Customer Service Order Management
Philips Lifeline
Framingham, MA
08.2005 - 10.2009
- Processed orders for equipment via phone, fax, or email, communicating order status to sales representatives, home service representatives, and senior living facilities.
- Track shipments to and from customers. Follow up on shipment issues. Audit orders to verify accurate processing.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Certificate - Medical Billing and Coding/Office Administration
MTTI Technical Training Institute
Seekonk, MA08-2020
Liberal Arts Science Transfer
Massasoit Community College
Brockton12-2018
High School Diploma - undefined
Bridgewater Raynham Regional High School
Bridgewater, MA06-1998
Skills
- Customer service
- Account Management
- Billing Support
- Payment Processing
- Payment processing management
- Collections management
- Data Entry & Documentation
- Customer Inquiry Handling
- Problem Solving
- Call center operations
- Payment processing
- Call handling
Timeline
Customer Service Representative
National Grid
11.2021 - Current
Medical Billing Accounts Receivable Specialist
Community Counseling of Bristol County
09.2020 - 04.2021
Medical Billing Intern
Community Counseling of Bristol County
08.2020 - 08.2020
School Bus Driver
H & L Bloom Inc.
07.2018 - 10.2019
Customer Service Order Management
Philips Lifeline
08.2005 - 10.2009
Liberal Arts Science Transfer
Massasoit Community College
High School Diploma - undefined
Bridgewater Raynham Regional High School
Certificate - Medical Billing and Coding/Office Administration
MTTI Technical Training Institute