Jessica Choi
Lancaster,PA
Summary
IT Help Desk Technician with expertise in resolving complex technical issues and enhancing user experience at Franklin & Marshall. Demonstrated proficiency in data analysis and effective communication, providing support to faculty and students. Experienced personal tutor with a focus on language skills development and strong customer service. Skilled in Excel, research methods, and regulatory support, with hands-on experience in data collection and analysis.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Franklin&Marshall Information Technology Service
Lancaster, PA
10.2023 - Current
- Resolved technical issues for students and faculty, including Wi-Fi setup and projector errors.
- Provided support for two-factor authentication problems with college portal.
- Set up virtual private networks for secure remote access.
Personal English Tutor
Self-employeed
South Korea
06.2024 - 08.2025
- Provided virtual tutoring to elementary students, enhancing vocabulary and language skills.
- Created engaging activities to improve speaking and listening confidence.
Facilitated interactive learning experiences to foster student engagement in language acquisition.
Playground Counselor
Manheim Township Recreation Department
Lancaster, Pennsylvania
06.2025 - 08.2025
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Supervised daily activities and ensured safety of campers.
- Led engaging recreational programs and guided team-building exercises.
Education
Bachelor of Arts - Sociology Major And Japanese Minor
Franklin And Marshall
Lancaster, PA05-2027
Skills
- Google Sheets and Excel
- Data analysis
- Customer service
- Technical troubleshooting
- Effective communication
- Tutoring
- Video editing
Certification
- CPR Certification
Languages
Korean
Native/ Bilingual
Japane
Elementary
Timeline
Playground Counselor
Manheim Township Recreation Department
06.2025 - 08.2025
Personal English Tutor
Self-employeed
06.2024 - 08.2025
IT Help Desk Technician
Franklin&Marshall Information Technology Service
10.2023 - Current
Bachelor of Arts - Sociology Major And Japanese Minor
Franklin And Marshall
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