- I participate in various sports activities for physical activity, camaraderie, and personal growth More specifically marathon running and biking
Jessica Ciavarella
Minneapolis,MN
Summary
I am a detail-oriented individual with exceptional communication and project management skills. I am able to handle multiple tasks effectively and efficiently in high paced settings. I have been recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
I am pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
I am a proactive and goal-oriented professional with excellent time management and problem-solving skills. I am reliable and adaptable, always looking to learn and apply new skills. I am committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
Precision Chiropractic & Wellness
Plymouth, MN
09.2019 - Current
- Streamlined operational processes to enhance patient flow and improve overall service efficiency.
- Led team training initiatives, fostering skill development and promoting a culture of continuous improvement.
- Managed inventory control systems to ensure adequate supply levels while minimizing waste and costs.
- Developed and implemented standard operating procedures for clinic operations to optimize staff performance.
- Oversaw scheduling systems for appointments, maximizing resource utilization and reducing wait times for patients.
- Established key performance indicators to track operational success, facilitating data-driven decision-making across the clinic.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Facilitated smooth collaboration between patients and Doctors through clear communication channels.
Manager of CD Technicians
Hazelden Betty Ford Foundation
Plymouth MN
02.2016 - 02.2019
- Provide effective coverage of the residential unites with a focus on safety, monitoring and providing a recovery environment for patients.
- Ensure the monitoring of patient needs and behavior on an ongoin basis by effectively training, coaching and observing Addiction Technicians and volunteers.
- Hire, train and coach Addiction Technicians. Mentor direct reports in order to provide training and feedback on philosophy, key processes, performance and standards of care.
- Ensure documentation is completed for patient activities following documentation standards.
- Provide support to Manager of Addiction Programs in the daily operation of the unit.
- Assure services are delivered according to the standards of care and practice within the parameters established by the strategic plan and budget process.
- Oversaw daily operations, ensuring compliance with safety standards and operational policies.
- Streamlined workflow processes, enhancing efficiency and productivity across team functions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Supervisor of CD Technicians
Hazelden Center for Youth and Families
Plymouth, MN
10.2005 - 09.2008
- Facilitate the selection and development of new and existing employees.
- Mentored staff to enhance performance and foster professional development.
- Facilitate performance communication sessions with direct reports including formal annual performance reviews.
- Conducted regular training sessions on best practices for team members.
- Participate in Leadership Development Institutes and facilitate and communicate to direct reports the Be Service principles.
- Create and maintain effective staffing patters for three residential units.
- Support effective team efforts while encouraging a spirit of participation and belonging. Focus on enhancing group cohesiveness.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
Education
Bachelor of Arts - Social Work
College of Saint Benedict
Saint Joseph, MNCertification in Addiction Counseling - Addiction Counseling
Minneapolis Community And Technical College
Minneapolis, MNSkills
- Problem-solving
- Team leadership
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Client-centered approach
- Substance abuse counseling
- Time management strategies
- Substance use screening
- Stress management strategies
- Case management
Certification
Licensed Alcohol and Drug Counselor - MN
Interests
Timeline
Operations Manager
Precision Chiropractic & Wellness
09.2019 - Current
Manager of CD Technicians
Hazelden Betty Ford Foundation
02.2016 - 02.2019
Supervisor of CD Technicians
Hazelden Center for Youth and Families
10.2005 - 09.2008
Bachelor of Arts - Social Work
College of Saint Benedict
Certification in Addiction Counseling - Addiction Counseling
Minneapolis Community And Technical College