Jessica Claxton
CLARKSVILLE,Tennessee
Summary
Dynamic transportation dispatcher with expertise in logistics coordination and employee management. Successfully streamlined dispatch operations, improving response times and service reliability while fostering positive relationships with clients and team members.
Results-driven logistics coordinator with strong decision-making and conflict resolution skills. Proven track record in optimizing dispatch processes and enhancing customer relations.
Detail-oriented professional skilled in conflict resolution and continuous improvement initiatives. Experience in managing transportation logistics and staff training, contributing to enhanced workflow efficiency and strong client relationships.
Overview
18
18
years of professional experience
Work History
Transportation Dispatcher
Clarksville Transit System
Clarksville, TN
11.2018 - Current
- Coordinated transportation schedules to optimize route efficiency and reduce delays.
- Monitored real-time vehicle locations using GPS tracking systems for timely communication.
- Managed driver assignments and ensured compliance with safety regulations and policies.
- Streamlined dispatch processes, enhancing response times and service reliability.
- Provided training and mentorship to new dispatch staff on operational procedures and software use.
- Implemented process improvements that increased overall workflow efficiency within the dispatch team.
- Collaborated with maintenance teams to ensure vehicles met safety standards before deployment.
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Provided training and guidance to new dispatchers.
Bus Driver
Clarksville Montgomery County School System
Clarksville, TN
06.2016 - 09.2018
- Transported students safely to and from school, ensuring adherence to traffic laws and safety regulations.
- Conducted pre-trip vehicle inspections to ensure optimal operating conditions and safety compliance.
- Communicated effectively with parents and school staff regarding transportation schedules and student needs.
- Managed daily routes efficiently, adapting to traffic patterns and weather conditions as needed.
- Maintained accurate records of student ridership, incidents, and vehicle maintenance logs for reporting purposes.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Parachute Rigger
U.S Army 101st Airborne Division
Clarksville, TN
04.2008 - 02.2014
- Inspected and maintained parachute equipment to ensure operational readiness and safety standards.
- Executed precise packing procedures for various parachute systems according to military specifications.
- Trained junior riggers on best practices in parachute assembly and maintenance techniques.
- Oversaw workflow in parachute rigging operations, ensuring adherence to safety protocols and timelines.
- Developed training materials to enhance instructional effectiveness for new team members in rigging processes.
- Streamlined packing operations by implementing standard operating procedures, reducing turnaround time significantly.
- Conducted quality assurance evaluations on finished parachutes, ensuring compliance with regulatory requirements.
- Packed and rigged parachutes and life rafts.
- Managed logistics for offsite rigging assignments, ensuring timely delivery of services at remote locations or special events.
- Collaborated with other rigger team members to complete large-scale projects on time and within specifications.
- Fit and maintained specialized equipment such as anti-exposure and anti-G suits.
- Maintained accurate records of all parachute maintenance activities for accountability and quality control purposes.
- Repaired and tested oxygen delivery systems and regulators.
- Improved efficiency in the rigging process by designing custom tools and templates for use within the team.
Education
High School Diploma -
North West High School
Clarksville, TNSkills
- Conflict resolution techniques
- Weather conditions awareness
- Public relations management
- Employee management
- Logistics coordination proficiency
- Strong decision-making
- Transportation safety protocols
- Documentation and paperwork
- Relationship building
- Customer relations
- Continuous improvement initiatives
- Staff training and development
- Transportation regulations
Timeline
Transportation Dispatcher
Clarksville Transit System
11.2018 - Current
Bus Driver
Clarksville Montgomery County School System
06.2016 - 09.2018
Parachute Rigger
U.S Army 101st Airborne Division
04.2008 - 02.2014
High School Diploma -
North West High School