Jessica Clay
Baltimore,MD
Summary
Experienced Property Manager with a robust understanding of property operations and maintenance, including financial management, tenant relations, and regulatory compliance. Strong skills in fostering tenant relationships and negotiating lease agreements to achieve high occupancy rates. Demonstrated ability to implement strategic improvements in property management processes that contribute to operational efficiency and profitability. Adept at managing multiple properties while ensuring optimal client satisfaction.
Overview
6
6
years of professional experience
Work History
Property Manager
Skyline Capital
Baltimore, MD
08.2018 - Current
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Responsible for keeping all licenses current, including: fire, elevator, rental, and lead.
- Handled resident complaints and prioritized maintenance requests and delegated accordingly.
- Assessed rental applications, conducted background checks and approved or denied prospective tenants based on established criteria.
- Developed and maintained strong working relationships with owners and tenants.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Conducted periodic inspections of properties to ensure compliance within Baltimore city code concerning safety regulations and tenant requirements.
- Answered calls and responded to inquiries from various parties using strong active listening and questioning skills to resolve problems.
- Managed all maintenance requests from tenants in a timely manner.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Collected monthly assessments, rental fees, deposits and payments.
- Oversaw daily operations, maintenance, and administration of various properties.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Processed evictions when necessary in accordance with state laws and procedures.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Issued non-payment notices to delinquent tenants in accordance with lease, city and state regulations.
- Met with prospective tenants to show property and assess applications or sign leases.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Built relationships with service vendors and submitted associated billing statements.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Bachelor of Science - Mass Communication And Marketing
Frostburg State University
Frostburg, MD12-2006
Skills
- Multi-family property management
- Student Housing enrollment and management
- Leasing and sales
- Evictions
- Fair housing compliance
- Enrolled in CAM courses
- Material procurement and project management
- Building maintenance and upkeep beyond city code
- Proficient in Appfolio Software, Microsoft Office
References
References available upon request.
Timeline
Property Manager
Skyline Capital
08.2018 - Current
Bachelor of Science - Mass Communication And Marketing
Frostburg State University