Jessica Cline
Customer Service Representative
Clayton,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Retail Sales Manager
Bottle Revolution
Raleigh, NC
04.2021 - 02.2023
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
Server
Everest Kitchen
Wendell, NC
12.2019 - 03.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained order efficiency and accuracy through clear communication with Nepalese kitchen staff, earning numerous recommendations from satisfied customers.
Cleaning Crew Member
Capital City Cleaning
Raleigh, NC
07.2019 - 03.2020
- Developed and implemented comprehensive cleaning plan for entire building.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Adhered to company policies for appearance, thoroughness, and facility security.
Home Health Care Provider
Private Family Employer
Durham, NC
04.2016 - 10.2019
- Rotated shifts with CNAs and PCAs and worked together to assure the client was receiving proper care.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Engaged client in meaningful conversation, socialization, and activity while providing personal care assistance.
- Communicated regularly with client's family to provide updates on health and wellbeing.
Server
Lugano Ristorante
Cary, NC
04.2018 - 10.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Paying close attention to detail, and a heightened sense of humor ensured that guests would enjoy their meal, and surely return again.
Administrative Assistant
Springsteen Law
Raleigh, NC
09.2015 - 09.2017
- Developed understanding of important legal documents, organized client information and documented sensitive data into Bill4Time software.
- Created and printed invoices to send to clients and close cases.
- Proofread and edited documents written by my German employer who uses English as a second language.
- Executed record filing system to improve document organization and management.
- Skilled at working independently and collaboratively in a team environment.
Front End Cashier/Customer Service Lead
Schiano's
Raleigh, NC
07.2011 - 07.2017
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Nursing
Wake Technical Community College
Raleigh, NCHigh School Diploma -
Leesville Road High School
Raleigh, NC06.2010
Skills
- Strong Verbal and Written Communication
- Customer Needs Assessments
- Complex Problem-Solving
- High-Volume Environments
- Professional Relationships
- Calm and Pleasant Demeanor
- Driven Work Ethic
Timeline
Retail Sales Manager
Bottle Revolution
04.2021 - 02.2023
Server
Everest Kitchen
12.2019 - 03.2020
Cleaning Crew Member
Capital City Cleaning
07.2019 - 03.2020
Server
Lugano Ristorante
04.2018 - 10.2018
Home Health Care Provider
Private Family Employer
04.2016 - 10.2019
Administrative Assistant
Springsteen Law
09.2015 - 09.2017
Front End Cashier/Customer Service Lead
Schiano's
07.2011 - 07.2017
Nursing
Wake Technical Community College
High School Diploma -
Leesville Road High School
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