Jessica Coffey
Charlotte,NC
Summary
Proven to excel in high-pressure environments, I leveraged quick decision-making and exceptional customer service skills at U-Haul International, enhancing client satisfaction and operational efficiency. My expertise in dispatch software and ability to foster teamwork significantly contributed to positive feedback and streamlined processes, underscoring my reliability and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Roadside Assistance Dispatcher
U-Haul International
Phoenix, AZ
06.2019 - Current
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from both clients and colleagues.
- Participated in ongoing dispatcher trainings to stay abreast of industry trends and best practices for roadside assistance services.
- Kept detailed logs of driver locations and availability, optimizing resource allocation during peak hours.
- Enhanced customer satisfaction by promptly addressing and resolving roadside assistance requests.
Lead Sales Key Holder
Bath & Body Works
Charlotte, NC
06.2019 - 12.2022
- Boosted team morale and productivity by providing ongoing coaching, feedback, and recognition of achievements.
- Cultivated lasting partnerships with local businesses to expand networking opportunities within the community.
- Implemented creative visual merchandising displays that attracted customers'' attention and promoted sales growth.
- Acted as the primary point of contact for store management during times of absence, taking responsibility for all aspects of location operations.
Facility Housekeeper (H)
U-haul Moving and Storage of High Point
High Point, NC
06.2019 - 10.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
E-Sales Agent (H)
U-Haul International
Phoenix, AZ
09.2021 - 07.2022
- Utilized negotiation skills to close deals and drive business growth.
- Handled multiple accounts to ensure timely communication and issue resolution.
- Created reports to track progress and inform strategic decision-making.
- Increased client satisfaction by resolving customer inquiries and issues promptly.
- Set reservations for customers move.
- Add on products for customers moving needs.
Customer Service Representative (H)
U-Haul Moving and Storage of UNCG
Greensboro, NC
05.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Dispatching local and one-way rentals for customers moving.
- Inspections due monthly for trucks and trailers .
Reservation Manager (H)
U-Haul Moving and Storage of High Point
High Point, NC
10.2019 - 05.2020
- Implemented a new reservation software system, resulting in better organization and tracking of bookings.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Resolved escalated customer issues promptly, maintaining positive brand reputation among guests and industry professionals alike.
- Coordinated closely with other departments, such as housekeeping and front office, to ensure seamless guest experiences from booking through checkout.
Education
High School Diploma -
Parkwood High School
Monroe06-2008
Skills
- Quick decision making
- Dispatch software
- Reliability and punctuality
- Patience and calmness
- Geographical expertise
- Teamwork and collaboration
- Vehicle knowledge
- Problem-solving
- Customer service
Timeline
E-Sales Agent (H)
U-Haul International
09.2021 - 07.2022
Customer Service Representative (H)
U-Haul Moving and Storage of UNCG
05.2021 - 07.2022
Reservation Manager (H)
U-Haul Moving and Storage of High Point
10.2019 - 05.2020
Roadside Assistance Dispatcher
U-Haul International
06.2019 - Current
Lead Sales Key Holder
Bath & Body Works
06.2019 - 12.2022
Facility Housekeeper (H)
U-haul Moving and Storage of High Point
06.2019 - 10.2022
High School Diploma -
Parkwood High School