Summary
Overview
Work History
Education
Skills
Certification
Assessments
Additional Information
Timeline
Generic

Jessica Cohn-stosic

Farmington

Summary

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

National Feild Support 3.5

Charter
09.2024 - Current
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Key Holder/Sales Associate

Style Encore
05.2018 - Current
  • Promote all aspects of the business including selling, pricing and merchandising the store. Opening/closing responsibilities. Promoting a high level of customer service by ensuring customers are assisted in an enthusiastic, timely, and knowledgeable manner.

Day of Job

Charter
02.2022 - 09.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Site Director

Boys and girls club
10.2015 - 09.2024
  • Responsibilities
  • Take care of the students after classes are dismissed.
  • Accomplishments
  • Positive impact on kids.
  • Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
  • Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices.

Sales Representative

TruGreen
03.2019 - 03.2021
  • Outside sales rep

Eye Technician

Roberts eye care
10.2016 - 10.2018
  • I perform a variety of tasks to assist the optometrist in eye examinations and corrective procedures. They record patient medical histories and help prepare the patient for the vision examination. They also assist with tests that help ensure the accurate diagnosis and treatment of a diseased eye.
  • Front desk responsibilities included greeting patients
  • Filled out crystal and EHR

Crew Member

Dunkin' Donuts
09.2012 - 12.2015
  • Took customers order prepared food close store clean

Home Health Aide

Home Care Management
09.2013 - 08.2015
  • Responsibilities
  • The programs serve intellectually or developmentally disabled adults and children and people with physical disabilities. I assisted individuals in reaching their fullest potential and in overcoming challenges that they may face on a daily basis.
  • Accomplishments
  • I feel as if I created a long lasting relationship with my clients, and also helped them achieve growth for themselves.
  • Skills Used
  • Compassion, Strength, and Enthusiasm.customer service

Education

High school or equivalent -

Heide Trask High School
Rock Point, NC
05.2012

Associate of Science - Cosmetology

Cape Fear Community College
Wilmington, NC
12-2019

Skills

  • Computer Skills (8 years)
  • Merchandising
  • Sales
  • Microsoft Office
  • Management
  • Marketing
  • Customer Service (10 years)
  • Inventory
  • POS
  • Word
  • Cash
  • Training
  • Organizational Skills
  • Customer Service Skills (10 years)
  • Retail
  • Filing
  • Retail sales
  • Customer Care
  • Customer Support
  • Call Center
  • CSR
  • Data Entry
  • Medical Office Experience (5 years)
  • Primary Care Experience (5 years)
  • Home Care
  • Developmental Disabilities Experience
  • Food Preparation
  • EMR Systems
  • Food Production
  • Telecommunication
  • Medical Records
  • Laboratory Experience
  • Caregiving
  • Supervising Experience
  • Technical support (3 years)
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Multitasking Abilities
  • Dependable and responsible
  • Computer skills
  • Critical thinking
  • Active listening
  • Organization and time management

Certification

  • CPR/First Aid
  • November 2019 to November 2021
  • Drivers License

Assessments

  • Customer focus & orientation — Highly Proficient
  • January 2020
  • Responding to customer situations with sensitivity
  • Full results: Highly Proficient
  • Spreadsheets with Microsoft Excel — Completed
  • August 2019
  • Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
  • Full results: Completed
  • Attention to detail — Familiar
  • July 2019
  • Identifying differences in materials, following instructions, and detecting details among distracting information.
  • Full results: Familiar
  • Social Media — Proficient
  • December 2019
  • Creating content, communicating online, and building a brand's reputation.
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Scored a 100 on civil service test for New York State

Timeline

National Feild Support 3.5

Charter
09.2024 - Current

Day of Job

Charter
02.2022 - 09.2024

Sales Representative

TruGreen
03.2019 - 03.2021

Key Holder/Sales Associate

Style Encore
05.2018 - Current

Eye Technician

Roberts eye care
10.2016 - 10.2018

Site Director

Boys and girls club
10.2015 - 09.2024

Home Health Aide

Home Care Management
09.2013 - 08.2015

Crew Member

Dunkin' Donuts
09.2012 - 12.2015

High school or equivalent -

Heide Trask High School

Associate of Science - Cosmetology

Cape Fear Community College

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