Jessica Cole
Independence,MO
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Daycare Director
Self Employed
08.2022 - 03.2024
- Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
- Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
- Implemented ongoing professional development opportunities for staff members, improving overall quality of care provided at the facility.
- Enhanced children''s emotional and social development by implementing age-appropriate programs and activities.
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
- Coordinated special events such as holiday parties or field trips that enriched children''s experiences at the daycare center.
- Streamlined daycare operations through effective scheduling, staff management, and budget control.
Daycare Director
Winterset Montessori
01.2022 - 07.2022
- Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
- Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
- Implemented ongoing professional development opportunities for staff members, improving overall quality of care provided at the facility.
- Enhanced children''s emotional and social development by implementing age-appropriate programs and activities.
Front End Operations Manager
WalMart
08.2021 - 01.2022
- Consistently met or exceeded profit margins by effectively controlling expenses within the front end operations department.
- Implemented regular inventory audits to ensure optimal stock levels were maintained at all times.
- Developed innovative incentive programs that motivated staff to achieve top-notch performance levels while maintaining high levels of customer service.
- Resolved customer complaints in a professional manner, fostering positive relationships between customers and the company.
- Analyzed sales data to identify trends and opportunities for growth within the front end operations department.
- Coordinated with other departments to improve overall store efficiency and collaboration among teams.
Store Manager
FedEx Office
02.2018 - 04.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
MBA -
MidAmerica Nazarene University
Olathe KS2023
Bachelor of Arts - Organizational Leadership
MidAmerica Nazarene University
Olathe, KS2021
Skills
- Parent Communication
- Employee Training
- Special Needs Support
- Budgeting and finance
- Staff Management
- Curriculum Planning
- Facility Management
- Team Collaboration
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Payment Processing
Certification
- Licensed Daycare Director
Timeline
Daycare Director
Self Employed
08.2022 - 03.2024
Daycare Director
Winterset Montessori
01.2022 - 07.2022
Front End Operations Manager
WalMart
08.2021 - 01.2022
Store Manager
FedEx Office
02.2018 - 04.2021
MBA -
MidAmerica Nazarene University
Bachelor of Arts - Organizational Leadership
MidAmerica Nazarene University