Jessica Coleman
Locust Grove,GA
Summary
Experience in the automotive field from parts knowledge to Assistant Service Manager with hands-on experience in customer service, team leadership, and troubleshooting. Known for multitasking, effective communication skills and ability to enforce procedures for increased productivity. Demonstrated success in strong customer relationships while ensuring optimal service delivery, building rapport and clientele.
Overview
13
13
years of professional experience
Work History
Assistant Service Manager
Sons Honda
McDonough, GA
01.2014 - 10.2024
- Assisted in developing service strategies and budgets to meet customer satisfaction goals.
- Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
- Structured schedules for proper coverage for technicians, express technicians, advisors and valets.
- Ensured accurate documentation of customer service repairs and maintained records of all services.
- Assisted with training new advisors with check in process, updating customers, warranty and recall process, and close out procedures.
- Construct new processes to ensure the flow of the department.
- Made sure all advisors follow thru on the check in process and active delivery steps.
- Conducted regular meetings with technicians to discuss progress, performance issues, and customer feedback.
- Monitored technician performance and provided feedback on areas needing improvement.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout the process.
Parts Specialist
Willett Honda
Morrow, GA
04.2012 - 01.2014
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Maintained accurate records of all inventory transactions in the computer system.
- Organized and labeled parts to ensure easy identification and retrieval.
Education
High School Diploma -
Mundy's Mill High School
Jonesboro, GA05-2006
Some College (No Degree) - Automotive Technology
Atlanta Technical College
Atlanta, GASkills
- Operation Monitoring
- Operational Improvements
- Service planning
- Conflict Resolution
- Service Documentation
- Schedule Management
- Customer Service
- Coaching and Mentoring
- Strong leadership
- Technical knowledge
Timeline
Assistant Service Manager
Sons Honda
01.2014 - 10.2024
Parts Specialist
Willett Honda
04.2012 - 01.2014
High School Diploma -
Mundy's Mill High School
Some College (No Degree) - Automotive Technology
Atlanta Technical College