Jessica Conant
Brazoria
Summary
I’m a dynamic leader with a proven track record at multiple locations, supporting team leadership and enhancing customer satisfaction. Excelled in utilizing Microsoft Office for operational efficiency and financial accuracy. Skilled in problem resolution and staff training, significantly contributing to business growth and employee development.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Tap Industrial Services
11.2020 - Current
- Developed strong working relationships with coworkers, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with data entry, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Invoicing customers weekly while reporting cost.
- Used Microsoft office daily to efficiently track and organize daily duties.
Manager
The Vinyl Door
01.2016 - 11.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Front Desk Receptionist
Hamilton Pet Spa
01.2014 - 08.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Columbia High School
West Columbia, TX06.2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Goal setting
- Staff training and development
- Budgeting and finance
- Multitasking and organization
- Verbal and written communication
- Graphic and media design
- Microsoft office expertise
- Customer service and satisfaction
- Reporting and documenting
- Computer skills
- Problem resolution
- Hiring and training
Timeline
Assistant Manager
Tap Industrial Services
11.2020 - Current
Manager
The Vinyl Door
01.2016 - 11.2020
Front Desk Receptionist
Hamilton Pet Spa
01.2014 - 08.2014
Columbia High School
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