Jessica Coney
Endicott,NY
Summary
Hospitality professional with 15+ years of experience supporting service delivery in training and classroom roles. Strong communication and teamwork skills with consistent attention to detail. Focus on guest satisfaction through accurate POS order entry and reliable service quality.
Overview
25
25
years of professional experience
Work History
Server Trainer
Red Robin
Vestal, New York
04.2019 - Current
- Trained new Red Robin servers on menu knowledge and guest service standards.
- Delivered one-on-one support to help trainees complete training objectives.
- Monitored trainee performance to identify areas for improvement and provide targeted support.
- Instructed new staff on food handling procedures and service techniques.
- Educated waiters on menu memorization strategies and clear communication.
- Coached servers on POS order entry and check handling.
- Assisted servers in entering orders in POS system and processing checks accurately to enhance service efficiency.
- Provided attentive service to high-volume daily customers.
- Introduced time-management techniques to help new servers balance multiple tables and customer requests.
- Collaborated with other trainers to design teaching strategies that engaged learners more effectively.
- Partnered with servers to enhance training effectiveness during multiple training shifts.
- Collaborated with management to identify training needs and develop strategies for continuous improvement in service quality.
- Reviewed server performance and delivered clear feedback.
- Maintained positive learning environment by addressing questions or concerns promptly.
- Reinforced Red Robin teamwork during busy meal periods.
- Welcomed guests with a personable attitude and brought beverage orders while reviewing menu options.
- Communicated with hosts, busser(s), and kitchen staff to prepare for and serve customers.
- Demonstrated allergy awareness and food safety procedures.
- Supported host stand coordination and guest seating flow.
- Verified guest satisfaction with meals and suggested add-on items to support sales.
- Calculated charges, issued table checks, and collected payments from customers.
- Attended meetings and seminars to gather information for training programs.
- Guided teammates on order accuracy and table pacing.
- Trained new Red Robin servers on menu knowledge and guest service standards.
Teachers Aid
Maine Endwell Central School District
Endicott, New York
09.2022 - 12.2025
- Supported students with special education accommodations and individualized classroom routines.
- Worked one-on-one with students with special needs to help to address school challenges.
- Provided one-on-one support to students needing additional assistance.
- Guided students through assignments, reading activities, and small-group support.
- Provided individual and small-group support to reinforce classroom topics and student learning.
- Monitored student progress through regular assessments and shared feedback with students and teachers.
- Monitored student behavior to uphold district classroom standards and foster a respectful learning environment.
- Fostered a positive learning environment through consistent discipline strategies and proactive student encouragement.
- Supervised students during lunch, recess, and hallway transitions.
- Assisted teachers with lesson preparation and curriculum delivery.
- Supported classroom teacher in managing diverse student group.
- Maintained attendance records and daily classroom operations.
- Created and maintained safe and engaging learning environment for all students.
- Prepared and set up equipment and materials for laboratory sessions.
- Supervised examinations to ensure academic integrity and monitored for cheating.
- Built strong relationships with students, parents, teachers, and school administrators to enhance communication and support student success.
Server
Friendlys Ice Cream
Vestal/Endicott, New York
04.2002 - 04.2019
- Greeted guests warmly in Friendly's Ice Cream dining room.
- Provided exceptional service to a high volume of daily customers.
- Delivered exceptional customer service, contributing to positive dining experiences.
- Took food and dessert orders accurately at tables.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Processed payments and handled cash register transactions.
- Resolved guest concerns with calm, respectful communication.
- Executed opening and closing duties, ensuring efficient setup of dining area and availability of supplies.
- Demonstrated enthusiasm and product knowledge to enhance guest experience and inform menu choices.
Education
Associate of Science - Early Childhood Education
SUNY Broome Community College
Binghamton, NY08-2004
Skills
- Server training
- Menu knowledge
- POS management
- Payment processing
- Dining room operations
- Food safety compliance
- Guest relations
Timeline
Teachers Aid
Maine Endwell Central School District
09.2022 - 12.2025
Server Trainer
Red Robin
04.2019 - Current
Server
Friendlys Ice Cream
04.2002 - 04.2019
Associate of Science - Early Childhood Education
SUNY Broome Community College